Glenbrook Hyundai - Happy Car Store

There first offer was extremely low for our vehicle trade in we were going to leave.after much negotiation they offered a realistic deal in we were going to leave.after much negotiation they offered a realistic deal More

They are always prompt and courteous. They give you the price up front and take care of you during your visit They give you the price up front and take care of you during your visit More

Great communication throughout the process. Great followup communication well. Ken Holden goes the extra mile to ensure you are made to feel valued. Great followup communication well. Ken Holden goes the extra mile to ensure you are made to feel valued. More

Sales force and finance person are very knowledgeable, helpful, and accommodating. First time car shopping at this facility look forward to doing business again. My sales person was very knowledgeable wit helpful, and accommodating. First time car shopping at this facility look forward to doing business again. My sales person was very knowledgeable with all the new technology and helped to set up upon initial purchase could not be happier.. More

Great service. Knowledgeable staff. They answered all of my questions. Work was done on time. Knowledgeable staff. They answered all of my questions. Work was done on time. More

They are always prompt & able to answer my questions. New waiting room is clean & comfortable. New waiting room is clean & comfortable. More

We had no problem with the dealership. With the Hyundai company, that's another story. We had a problem with paint peeling--they said the car was over 6 years old, so the paint problem s With the Hyundai company, that's another story. We had a problem with paint peeling--they said the car was over 6 years old, so the paint problem should not be theirs. We fixed it ourselves. NOW they have an extended warranty to fix the problem. The engine locked up at under 60,000 miles--the will not cover it. There is an extended warranty on that too (which is the term they use so they don't have to say it is a recall). It is a 2017--many cars in that year have the same problem. Dealership--good. Hyndai-sucks. More

My sales rep was fantastic. The Service Department lacking. Emails to the GM went unanswered. The Service Department lacking. Emails to the GM went unanswered. More

Misleading Promises and Poor Service Follow-up I purchased a 2014 Honda CR-V from Hyundai of Glenbrook in May for someone with a disability. The vehicle was missing the rear seat, and I was told it purchased a 2014 Honda CR-V from Hyundai of Glenbrook in May for someone with a disability. The vehicle was missing the rear seat, and I was told it was already on back order, which is why it wasn’t included in the paperwork. After the sale, their story kept changing — from "it's coming soon," to "we’re still looking for it," and now, on July 10, they claimed there’s no record of any promise regarding the seat. Additionally, I was told I could come in anytime to fix a gas cap issue, but when I attempted to do so, they told me I needed to call and schedule an appointment. When I called, I was sent to voicemail with no call back at all. This experience has been incredibly disappointing. They failed to follow through, misled me at the point of sale, and are now denying any responsibility. I wouldn’t recommend this dealership to anyone. More

Every time I’ve been there, they have done a fantastic job for me and I keep coming back. Thank you guys for the good job you do especially Anthony. job for me and I keep coming back. Thank you guys for the good job you do especially Anthony. More