Glendale Dodge Chrysler Jeep Ram - Service Center

As a loyal customer of Glendale, having purchased two Town & Country Vans, I have given this dealership virtually all of my service. I bought an extended warranty, for "bumper to bumper" coverage. Rece Town & Country Vans, I have given this dealership virtually all of my service. I bought an extended warranty, for "bumper to bumper" coverage. Recently,I had a dispute with them over having to pay for parts, that were not on the "excluded parts list". I've made two attempts to get more information, but the service manager refuses to reply (one call, one letter). This is how they treat their loyal customers??? AVOID THIS DEALERSHIP!!! More

I started bringing my car to Glendale Dodge last year when Chrysler dropped all the other dealerships in the area. Why Chrysler decided to keep this one is a total mystery to me, because the service cent when Chrysler dropped all the other dealerships in the area. Why Chrysler decided to keep this one is a total mystery to me, because the service center at Glendale Dodge has done nothing but consistently try to rip me off. My first encounter with Glendale Dodge came last year when my car wouldn't start. I had a new battery and the way the car had reacted before it died made me think the problem was the starter, so I brought it in for service. I was told that the battery was dead and that I also had bad battery cables that were not covered under warranty. They said it would cost me $700 for the new cables and labor. I had a new battery that was still under warranty at Pep Boys so I told them I would take the car there to get the new battery and then come back for the cables. While at Pep Boys I asked them to check the battery cables. They said the cables were fine and that all I needed was new connectors. Pep Boys gave me a new battery for free (because of the warranty) and charged me only $20 for the new connectors. That was over 9 months ago and I have not had any problems starting the car since. So either Glendale Dodge is completely incompetent or they flat out lied about the battery cables. Either way, had I listened to them I would have been out $700 instead of $20. Now, last weekend my check engine light came on. I took the car in on Wednesday to get it looked at and I informed them that I had a reoccurring problem with the #1 cylinder. That problem has always been covered under warranty. Glendale Dodge however tells me that the problem is a cracked spark plug that just coincidently is in the #1 cylinder. Gee, isn't that convenient?!?! Instead of honoring they warranty and fixing the vehicle for free they tell me the spark plug is not covered under the warranty and that I need a $300 tune up to fix the problem. I say no thanks and decided that I would take the car elsewhere for a tune-up. But wait, last night when I am driving home from work the check engine light goes off and the car is running fine. So either a cracked spark plug can mysteriously fix itself or Glendale Dodge was once again lying through their teeth and trying to scam me out of more money. My car is still under warranty. With all the other Dodge/Chrysler dealerships in the area closed down or forced to go independent I have no choice but to bring my car here or go to Canoga Park (quite the trek). So I'm stuck with these scam artists, but you don't have to be. If your car is not under warranty do not bring your car here under any circumstances! If your car is under warranty and they tell you that you need repairs that are not under warranty GET A SECOND OPINION!! Don't ever believe anything that they say...EVER!! Okay, I'm done now and I am off to file a complaint with the Better Business Bureau. More

All looks good when receiving the vehicle for service. Friendly service, but takes too long to process & leave the car. I left clear instructions on what to check for, denied additional work. Was quoted Friendly service, but takes too long to process & leave the car. I left clear instructions on what to check for, denied additional work. Was quoted the price for repair,and other few items were suggested to be checked. Once the vehicle was ready and received the invoice, noted that other services were performed, which I did not ask for. What was really apalling, was the labor prices, not originally quoted. Exmaple: To crean the battery terminals: Quoted: $10.00 -- Bill was: $28.50 for a tola of $ 38.50 just to clean the terminals! This was nothing compared to the other charges and prices. When I estimated approximately $500 ended up being over $900. When I requsted clarification, they were too busy preparing to close. No adjustments were made, claiming that I was vebally informed. This is ridiculous and the reason most people avoid agencies. I will as well, from now on. I should have trusted my independent mechanic. More

Stereotypical slimeball auto-shop crooks. Fast talking, lying, ...anything for a sale. Recommended tons of unnecessary work, kept car for 3 days, then tried to place blame on the customer! These guys need lying, ...anything for a sale. Recommended tons of unnecessary work, kept car for 3 days, then tried to place blame on the customer! These guys need to open their eyes and notice the respectable dealerships in their neighborhood who treat their customers with respect, rely on honesty and fare prices to uphold business, and perform only neccessary and quality service. If you want to step into the past and endure shameless auto-shop victimization then this place is for you. More