Glendale Dodge Chrysler Jeep Ram - Service Center

Experience was flawless, on point and the work was the best of quality overall. Will be coming back for more work in the future. best of quality overall. Will be coming back for more work in the future. More

Great experience, my car battery gave out and the car was turned around in less than 24 hours with a new battery, oil change and tire rotation! I will be returning for my next service. Paul and Javier were g turned around in less than 24 hours with a new battery, oil change and tire rotation! I will be returning for my next service. Paul and Javier were great! More

Javier in the service department is Awesome. Honest about the work that needed to be done and he kept me in the loop the entire time. Honest about the work that needed to be done and he kept me in the loop the entire time. More

They were so helpful, they saw me same day and helped with my recall. My advisor was Roger Dominguez, he went above and beyond to make it a wonderful experience. I have been to other jeep dealerships and with my recall. My advisor was Roger Dominguez, he went above and beyond to make it a wonderful experience. I have been to other jeep dealerships and I never will again this is the one!!! More

I made an appointment for a recall on my 2020 Ram 3500. They immediately put me down for a date and order the parts necessary to fix the recalls. Marvin at service was very helpful and attentive, he helped They immediately put me down for a date and order the parts necessary to fix the recalls. Marvin at service was very helpful and attentive, he helped make the experience go smoothly. I tried making appointments at several other Ram dealers and I guess because its of lack of diesel mechanics or maybe because ots a recall, I was pushed to the side and was told to call another time in the future to see if they had availability. More

I like the customer service, fast response from service manager Hilbert. I like the location as well manager Hilbert. I like the location as well More

The best customer service from this guy who help me I forgot his name but it's very nice person helping a lot. I just wanna say thank you very much five star person. Thank you. forgot his name but it's very nice person helping a lot. I just wanna say thank you very much five star person. Thank you. More

I work with Marvin M. to coordinate my regular service on my 2020 Wrangler JL. Marvin and the entire Service Dept. Team at Glendale DCJ are always very courteous, professi to coordinate my regular service on my 2020 Wrangler JL. Marvin and the entire Service Dept. Team at Glendale DCJ are always very courteous, professional and go the extra mile for their customers. Marvin always provides excellent customer service and keeps me updated throughout the service process. His colleague Tina also does an exceptional job of providing great customer service. Thank you Marvin and Tina! More

Customer service at Glendale Dodge Chrysler Jeep Ram has always been second to none! Hilbert went out of his way during my recent visit to accommodate my vehicles service needs, even during the very busy h always been second to none! Hilbert went out of his way during my recent visit to accommodate my vehicles service needs, even during the very busy holiday season. Thank You Hilbert! More

I brought my 2015 Ram Promaster City to Glendale Dodge Chrystler Jeep to perform software updates on TCM and PCM because software had bugs causing transmission to give error code when on freeway. We agree Chrystler Jeep to perform software updates on TCM and PCM because software had bugs causing transmission to give error code when on freeway. We agreed to get it done for $440 (because the dealer I purchased my car from, russell westbrook dodge jeep ram, wanted to charge me $625 for same updates to fix transmission software bugs). I was advised by Valvoline, oil change place, to change transmission fluid every 90,000 miles but only at the dealership, because it needs special tools. So I said at the Glendale dealer if they can do transmission service (fluid change) the same day then let's do it since it's due (101,000mileage). I didn't realize that my vehicle does not need a transmission service at all. The lubrication lasts for the lifetime of the vehicle. And does not need to be serviced like other cars. My service advisor, Javier didn't say anything about that this specific vehicle doesn't need a service. He just went ahead and took advantage of my ignorance and added the service. They've been claiming till the end that the car DID need a transmission service, every 105,000miles to be exact, said service advisor, Paul Bautista.. The entire conversation was recorded, I'll be posting updates about this case. After transmission fluid was changed, I told to Javier over the phone that this vehicle didn't even need a service according to owner's manual. He said yes I know, but it's serviceable. and we did change the fluid. He also said that the old fluid was actually good for another 100,000 miles, which itself contradicts the purpose of changing it. I researched that in these kinds of frauds they don't even change the fluid, claiming that they did. And I believe that not only the advisor was either negligent or deceptive, either way they should have advised me that my vehicle doesn't need a transmission service from the beginning. They performed a service my car didn't need and that's just wrong. This specific vehicle requires more labor fees in order to check whether transmission fluid was indeed changed, and weeks of wait for the appointment at other dealerships. which by then it'll be harder to tell whether the fluid is new. I'll fight this until it's justified, and refunded everything except $440 to which my car needed software updates and I agreed to pay for it (even though it's fishy to pay fees to update factory software defects, which is not my fault), however for transmission fluid change scam that they charged me additional $514.69 should be refunded. Even if they changed the fluid, it didn't need to be at all and I was mislead that I had to. The total cost was $954.69 More