Glenn E. Thomas Dodge Chrysler Jeep

Awful customer service They are dishonest. Do not trust them. They have awful service and do not care about the customer. They will tell you that financing is set to get you They are dishonest. Do not trust them. They have awful service and do not care about the customer. They will tell you that financing is set to get you in house, shotgun your funding request (mine was sent to 7 different banks) and not communicate with you during the process. I was treated with utter disrespect. Take your business somewhere else because this Dodge dealership does not deserve it. More

4th new car from here I keep Coming back cause they don’t waste my time with pushing up sells and unnecessary items. I live In Riverside 75 miles away and I come Here cause I keep Coming back cause they don’t waste my time with pushing up sells and unnecessary items. I live In Riverside 75 miles away and I come Here cause it takes less time to drive that far and get a car than to argue with salespeople at other dealerships. The price doesn’t change and all my financing options are clearly explained. More

I won’t go anywhere else Buying a car is not a fun idea for me. Hugo made it so easy! He didn’t sell me anything. He didn’t do the “bait and upsell”. I test drove the car I’ve Buying a car is not a fun idea for me. Hugo made it so easy! He didn’t sell me anything. He didn’t do the “bait and upsell”. I test drove the car I’ve been looking at and he showed me the numbers and let me walk away. I then tried to test drive at other places and got nauseated by their pushy “how can I get you in a car today?”.... I called Hugo back the next day and he found me exactly what I wanted and kept in in the numbers we discussed. I’ll recommend this place to everyone. It was the best easiest experience I could have hoped for. Not to mention everyone else there is personable and nice too, not just the ones who were helping me. More

2 cars with Tony Me and my mother came in to buy one car Tony was so awesome we purchased two. Not pushy but awesome thank you. You were very nice Me and my mother came in to buy one car Tony was so awesome we purchased two. Not pushy but awesome thank you. You were very nice More

Excellent!! Great service! Hugo P helped me and was very patient! Felt comfortable & got a great deal! Love my Dodge Journey! Answered all my questions & was supe Great service! Hugo P helped me and was very patient! Felt comfortable & got a great deal! Love my Dodge Journey! Answered all my questions & was super nice. More

My sales was great My sales man, Tony Monteith, was outstanding, he was patient and very knowledgeable. This was my first time buying a car and he made the process under My sales man, Tony Monteith, was outstanding, he was patient and very knowledgeable. This was my first time buying a car and he made the process understandable and helped me by breaking down the different steps, while also explaining each and every detail along the way. Thank you Tony! More

Dealership will make false inquiries using your information Steer clear of this dealership providing YOUR information to other dealerships to bombard and annoy you!!! I inquired about a new vehicle. Brian Ramir Steer clear of this dealership providing YOUR information to other dealerships to bombard and annoy you!!! I inquired about a new vehicle. Brian Ramirez ,(310) 528-1380, Internet Sales Consultant, responded to my email, I told him exactly what I was looking for with a reasonable budget for a new car. It didn't seem like he was interested in my budget or helping me to find a car so I let him know I would be taking my business elsewhere. Within 15 minutes of sending that email, I'm getting several solicitations; 8 emails, 5 phone calls, and 2 text messages from other dealerships saying I inquired on various cars through them which I have not. I doubt it's a coincidence!! This is extremely unprofessional!!! More

THEY LIE TO YOUR FACE I bought My car with you guys 9 months ago, when i bought the car i was offered by the sales man and sales manager the first 30k miles with service in I bought My car with you guys 9 months ago, when i bought the car i was offered by the sales man and sales manager the first 30k miles with service included i agreed on it and thats why my payment was a little higher which was fine, i came in for my first oil change they tried charging me 190 dollars, then i complained and since it was the first one they'll do it for free, i complained again because it was not right in the system, turns out that they went back and forth with me saying i made that up and they do not offer this, then worked something out with sales manager randy until i got what i was offered when the car was ready they forgot to let me know so i waited 5 hours for an oil change, within the first 3 months i had to get warranty on My Stereo computer 2 times, then the seat belt clicker stopped working, to get it replaced it was supposed to be a quick and easy job, the mechanic who did the "repair" didn't know what to do so he took out the whole seat, when he took out the seat he scratched the door panel and all the panels on the bottom around the door, also scratched the paint on the frame of the door, they asked me to please work with you guys you would repair it and leave like new, xxxxxxxx! i left the car for 2 weeks to get repaired, they used touch up paint on the scratches, i went back a forth for the panels to be replaced, you only replaced the bottom one, so out of 3 panels you only replaced 1, i emailed the repair manager Beto 4 times and followed up with calls but no luck, i came back to the dealer to get my car serviced and finally confront them about the repairs that weren't done, turns out they tried charging me again for an oil change and tire rotation, i complained because my contract should cover all of that, the lady in finance took 4 hours looking for my contract because she couldn't find it, turns out that i was right and after 4 hours of lying to me they had to print the contract that had all the details on ti and what was covered, they told me the parts were never ordered, that that manager was not in today, so i worked with Cory, he ordered the parts and explained they would take 7-10 days, fine ill wait again, while he ordered the parts and they were doing a tire rotation they found a nail on my front right tire, since there is a small scratch on the panel of the drivers side they asked me to work with them again, they would replace my tire for a brand new one and id let that scratch slide, i went out to the car looked at the tire and after all the xxxx I've gone through with the dealer i marked my tire on the Wing logo of the Goodyear tire as well as on the Y, i marked it with my keys, so i said fine lets do it, after waiting an extra 3 hours because they didn't have the tire they went to get it in another location, they showed me the tire with the nail in it, once the car was ready i got on my car and saw low pressure on all my tires after spending 10+ hours all i wanted to do is leave, i thought since they "rushed" my service i could just put air on it, i did, then i wake up Sunday morning my tire is low again, i look at the tire and its the exact same tire i marked with the nail still on it, i call and of course they don't work on weekends, i came in today Monday July 10th of 2017 and it turns out that according to them they replaced the tire on the front left side and now both front tires had a nail on them in the exact same place, how bad is my luck right?? so after an hours of discussion and absolutely no respect for time and or anyones they're getting the tire from Glendale since they don't have the tire, they promised the car to be ready by 1pm, i lost a contract due to this, i was supposed to travel and meet my buyers at 8:30 so i lost that commission, I've also lost 4 full days of work due to the mistakes they keep on making, no one is going to refund me for the time lost and they continue to lie to peoples face, they took the tire out with a nail showed it to me and then put it back on my car, this is the worst experience I've had as a customer anywhere I've been, i was going to buy a second car with them, but you are xxxx sure i rather go to any other dealer before this one, i recommend you all to stay away from this dealer since they like playing with peoples time and lying to peoples faces is allowed here. I will be meeting the GM of the dealer today and oh boy will he listen to me, i will contact the better business bureau and will make sure they don't have it so easy at scamming and lying to people. More

Best experience with a Dealer - ever! My daughter need a good used car, and we found a good candidate at this dealership. We encountered a sales team (Alvin, Mike, and Luke) that provided My daughter need a good used car, and we found a good candidate at this dealership. We encountered a sales team (Alvin, Mike, and Luke) that provided low-stress, professional service. The car was just what we were looking for, and the price was very fair. I was concerned that the battery could be an issue, and Luke (the manager) agreed to make it right if we encountered any problems in the next month or two. This was a handshake agreement. 3 days later, my daughter was stranded with a dead battery. Luke had it tested, and when it failed, he replaced it with a new battery at NO COST. Anybody can make a mistake or misjudge a situation. How they make it "right" is a true test of character. They honored their word, and that is huge for me. More