Glenn E. Thomas Dodge Chrysler Jeep

HORRIBLE DEALER THEY ARE CROOKS!!! **************bad business, bad service, horrible follow up service, this place is not where anyone should purchase a vehicle from!************* i **************bad business, bad service, horrible follow up service, this place is not where anyone should purchase a vehicle from!************* i purchased a 2007 jeep wrangler x from this dealer and 350 miles later (5-days) after vehicle purchase the car mechanically became unresponsive. i had the vehicle towed to the dealer in which they stated after review, the clutch on the vehicle went out, and this item is considered "ware and tear" in which is not covered by the dealer. i then spoke with alice yu in the finance department about getting this resolved, she stated that the dealer is willing to pay for half the cost on the vehicle of $1,692.00 to repair this problem. i told her that me as a consumer whom is purchasing from a 5 star dealership that is said to be reputable with over 100 years of business should have known the vehicle was faulty. i kindly asked that the dealership repair the vehicle and i am willing to assume financial responsibility of the car after this item is repaired. however to my dismay the dealer did not want to proceed with the deal and were unwilling to assume repair costs on the vehicle. i stated that this is fine, i just wanted my down payment returned to me of $500.00 in which after a month going back in fourth on this matter was notified by ms. alice yu that the $500.00 was non refundable due to once again "wear and tear" on the vehicle and that they will not be refunding my deposit. i feel that as a consumer i should not have to incur these cost as the vehicle was purchased from this dealer whom failed to properly inspect this 2007 jeep wrangler x. and sold me a car that was not safe for driving and or anyone to be operating especially 5 days after the car was sold to me the consumer and this occurred. More

Capless Gas Tank Faulty The worst customer service that I have ever experienced. If I could return my vehicle and remove this experience from my life, I would do just that. I The worst customer service that I have ever experienced. If I could return my vehicle and remove this experience from my life, I would do just that. It starts from Tom the service manager, to the service advisor, Dan. The problem is that my Jeep Renegade has a faulty capless gas tank, and something metal popped up and I was not able to insert gas nozzle into my tank from Friday at 7:30pm to Monday at 10:30am. I missed work so that I can take it to the service repair at 2100 Spring, you would think they would accommodate you by putting $20.00 worth of gas in your tank, since I purchased the car from there in January 2016, no they say that's your problem.... We can just order the part, and make you Wait for Five more days to install the part, and you can drive back to Long Beach for installation. I simply Hate Auto Repair People, they are the dumbest most inconsiderate xxx wipes alive! More

Mediocre sales team I had to go there twice to order a new Dodge Challenger. The sales team is not that agile to help you. I recommend everyone to study their homework (l I had to go there twice to order a new Dodge Challenger. The sales team is not that agile to help you. I recommend everyone to study their homework (learn the prices, payment plans) before going to this dealer. More

Lack of Service / They Just Want to Sell You a Car This dealership has become a joke. It’s sad when the customer knows more about the cars than the sales people. Sales people should know the product. T This dealership has become a joke. It’s sad when the customer knows more about the cars than the sales people. Sales people should know the product. There were multiple red flags telling me to move to another dealer but the final one was when the owner's son was working on a quote for me and he simple stayed in is office didn't come out and say hello and introduce himself. Hey buddy, I am about to give you 65K, you can't come out and say hello! That right there should tell you to stay away from this dealership. Glad I didn't pull the trigger yet. See the sales people on the floor don't make the decisions about pricing, the sales managers do (one of them is the owner’s sons). Since they will not talk to regular customers, you're pretty much wasting your time at this dealership. Its very evident the issue at this dealership is the sales management. The sales people on the floor are nice but their hands are tided because the owners son is lazy, doesn't understand sales, and doesn't engage with the customers. More

Sold me a LEMON About 10 months ago I bought used 2013 Dodge Challenger. I was having problems with this car first week I bought it, keyless door entry didn't work, a About 10 months ago I bought used 2013 Dodge Challenger. I was having problems with this car first week I bought it, keyless door entry didn't work, and my steering wheel started squeeking. When I was buying this car, my sales guy was calling me "family". When the problems started, he never answered any of my calls... They took about two weeks to fix it. Now it's been about 10 months and my engine keeps coming on and off, and they can't figure out what's the problem.... DO NOT TRUST THEIR SALES PEOPLE. More

Don't service your vehicle here A good place to purchase a vehicle, but do service it here. It has taken 5+ hours to change a battery and still waiting. Every time I bring my vehicle A good place to purchase a vehicle, but do service it here. It has taken 5+ hours to change a battery and still waiting. Every time I bring my vehicle in for service it takes 5 to 9 hours to do simple repairs. Word of advice take it some place else. More

I will never go back My family has bought countless vehicles from this dealership in the past,but it seems like the service center is a total joke. I got a recall notice i My family has bought countless vehicles from this dealership in the past,but it seems like the service center is a total joke. I got a recall notice in the mail for the rear end on my truck. I called in ahead of time and had the parts ordered. I never go a call back. Showed up a month later to get the work done being told the parts where unstick waiting for me. Late in the next day I get a call to pick up my truck. They said the rear end was loose and needed to order the parts so the tightened it up and told me I would receive a call in a week to let me know the parts came in. 3weeks go by and no call. I call up Frank to see if the gears he ordered 3weeks ago had come in and he told me that he had not ordered them yet. 2 more weeks go but and I called in to see if the parts came in and they had been there for a week, no one bothered to call. Bring my truck in for the new gears to be installed leaving it with Pat this time. Later the next day I come to pick my truck up and they claim "the nut was replaced!" I bring up my last visit and tell them they where supposed to change the gear set. They punch around on the computer and say Upps I didn't see that. 2 more days in the shop and the truck is finally done. Not only did they leave my truck water spotted to all xxxx they also neglected to mention a loose brake line and a hefty leak. Thanks Glenn Thomas Dodge, Frank and Pat both just lost my business. More

SHOCKED!! I Never Imagined A Dealer Would Do Such A Thing I bought a Fiat. When I drove home noticed the check engine light was on. I took car in to be serviced. They called said they fixed it. The next d I bought a Fiat. When I drove home noticed the check engine light was on. I took car in to be serviced. They called said they fixed it. The next day it was back on. I brought the car back and I had someone drop me off and I thought I would take their shuttle home. I live on the same street as dealer but like 3 miles away. It took them 3 hours to get me home. They call me and say they found out what was wrong and they would have to order part. It will take about a week to get if I wanted to come pick up car. They never called me to tell me part was in. I had to call them. I bring it back they call me said they installed part and its fixed. Two days later the light was on again. I got manager involved. He said he would get to the bottom of it. I brought it back, The manager calls me and said cable of the part they installed was loose its all fixed. I go back to pick up my car. I'm driving home I notice there is 14 miles more on my speedometer then when I dropped it off. And I look down and I see white dog hair all over my passenger seat. The technician was driving around with his dog in my brand new car. The manager said that a customer was given a ride home in my car with his dog. Incredible I never heard of such thing. I should of listened to the warning signs when we were buying the car. A lady was walking around dealership cursing out loud mad as xxxx. Now I know why. Don't do it!! I'm bringing my car some where else. More

Best Dodge Dealer Have been a customer of Glenn E. Thomas Dodge for over 20 years and they are the most outstanding dealership I've ever dealt with. I have bought two Have been a customer of Glenn E. Thomas Dodge for over 20 years and they are the most outstanding dealership I've ever dealt with. I have bought two different trucks from them over that period of time through a company fleet purchase program. When I came in to meet with the fleet manager she opened her books so that I could compare the information I had received from my company, regarding specifics and price, to the dealership information. No xx, no pressure, no bait and switch--and most importantly no difference between what I thought I was going to get and what the dealership said I could get for the price. As outstanding as my purchase experiences have been, the best part of my experience with this dealership has been with the service department. The mechanics are outstanding and the only service you get is the service you actually need. I currently have over 135K miles on the last truck I purchased from them and it runs like a top. More

Very happy with my purchase! My overall experience at the dealership was fantastic. I told him (Helio) what I wanted and how I wanted it and he obliged. No pressure buying. Gotta My overall experience at the dealership was fantastic. I told him (Helio) what I wanted and how I wanted it and he obliged. No pressure buying. Gotta love it! I will and have recommended this dealership to everyone I come into contact with. More