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Glenn Polk Chevrolet Buick GMC of Gainesville - Service Center

Gainesville, TX

4.8
18 Reviews

18 Reviews of Glenn Polk Chevrolet Buick GMC of Gainesville - Service Center

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October 01, 2025

Sometimes I am not too impressed with the service. It depends on the person(s) providing the service. I continue to use this location because of convenience. More

by bynums2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paulo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for your feedback. We’re sorry to hear your experience hasn’t always been consistent, and that’s on us, and it’s something we need to improve. We’re grateful you’ve continued to come to us for the convenience, and especially that Paulo has earned your trust with his service. We’ll make sure your next visit reflects the level of care and professionalism you deserve every time.

October 01, 2025

Parts and service are the best. Brent in parts and Paulo in servise. Very professional. More

by charlesdbrown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Charles! We’re proud to hear you consider our parts and service the best. Brent and Paulo both take great pride in providing professional, dependable care, and we’re glad they’ve earned your recognition. We appreciate your support!

September 29, 2025

Service advisor always help, Pablo Gueitez always very helpful. Dealership very clean . Paperwork always complete More

by Cdonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! Paulo does a great job making sure everything is handled smoothly, and we’re glad his helpfulness stands out every visit. It’s great to know the dealership’s cleanliness and on-time service give you confidence in the experience. We appreciate your continued trust!

September 27, 2025

Service here is always courteous. I have never had any complaints about it until now. Although the service cost more than I was anticipating, I was happy with it. Then driving home, I More

by somersetsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for your feedback and for being a loyal customer—we truly appreciate your kind words about our team. We're sorry to hear about the issue with your gas gauge and understand how frustrating that must be. We'd be happy to take a complimentary look at the problem to see what might be going on. Please feel free to stop by or give us a call so we can schedule a time that works best for you.-David West

September 27, 2025

Great place to do business, Theresa and the entire service team always do a fantastic job. More

by Dwcarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! Theresa and the service team will be thrilled to hear your kind words. We’re proud of the fantastic work they do day in and day out, and we’re grateful you choose to do business with us.

September 26, 2025

The staff was very friendly and also helpful. You don’t feel like you’re forgotten while you were waiting. More

by cindy_waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Cindy! We’re so glad Theresa and the service team made you feel welcome and taken care of the whole time. That friendliness and attentiveness is exactly what we strive for, and we’re grateful for your support!

September 26, 2025

Great service! Easy, fast and reliable! Paulo was the best. Will be back for all my car needs. More

by casatexas1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for the awesome feedback! We’re pumped to hear your service was easy, fast, and reliable — and that Paulo made it the best experience. Knowing you’ll be back for all your car needs means the world to us. We appreciate your trust!

September 26, 2025

Staff was very friendly and able to fix the issue with my car. Will use again! More

by S.Arend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for sharing this! We’re glad Paulo and Theresa took such good care of you, got your car fixed, and made the experience friendly from start to finish. Hearing you’ll be back means a lot, and we’re grateful for your trust!

September 25, 2025

Exceptional service, great people to work with. A car dealership that cares about the customer More

by Rfk
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you for this incredible feedback! Hearing that you found our service exceptional and our team great to work with means everything to us. We truly care about every customer who walks through our doors, and it makes us proud to know that came through in your experience. We’re grateful for your support!

September 25, 2025

Most helpful dealer in North Texas! Theresa in service takes the best care of my vehicle every time! More

by Ray Onstott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Knifong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Glenn Polk Chevrolet Buick GMC of Gainesville responded

Thank you, Ray! Being called the most helpful dealer in North Texas is an honor, and we’re thrilled Theresa has earned your trust by taking such great care of your vehicle every time. We’re proud to have her on our team and grateful to have you as part of the GP family!

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