Gordie Boucher Village Ford of Thiensville - Service Center

My Mustang was taking an overly long time to start blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter. I called, talked t blowing warm interior air although the engine's temperature gauge indicated a warm engine. Not a good issue going into winter. I called, talked to Adam, and described the issue, suggesting that a system cooling flush might be in order. After hearing the details, he agreed with the cooling system flush idea, but just as a first step. He suggested that a thorough inspection of the cooling system was in order for my relatively high mileage vehicle. When I brought the car in for the appointment, I again relayed the issues to Tim. He agreed that a cooling system flush was long overdue, but also suggested a thorough cooling system inspection. He said, although the temperature gauge showed a normal warm engine temperature, there might still be additional issues causing the lack of warm air generation. Later that day, Tim called with the diagnosis. There was a steady coolant leak around the manifold and due to that leak, the coolant level was excessively low. He said that even with the low coolant level, the engine temperature gauge could still show a normal operating temperature--until the coolant would become so low as to potentially damage the engine. Glad I didn't wait on this situation any longer and I always appreciate Boucher's service department for their thorough analysis, explanation and their do-it-right-the-first-time correction of these issues. Our family's confidence in their quality of service is the reason we feel comfortable driving our well cared for, but relatively higher mileage vehicles. Thanks Adam and Tim. More

My last visit was for a oil change I asked service advisor for the technician to check a fuse for the radio was told this was done by a different technician and it would be a long wait and over $100 advisor for the technician to check a fuse for the radio was told this was done by a different technician and it would be a long wait and over $100 just to check a fuse I might have to visit a different mechanic More

Excellent service , good follow up. Anthony Garbo turned my impression of your service completely around 180 degrees , took an initial bad experience and improved it to now I will us Anthony Garbo turned my impression of your service completely around 180 degrees , took an initial bad experience and improved it to now I will use your service department for both of our two Ford Escapes.. Thanks Anthony!! More

They take care of me, I so much appreciate the service team. Great people who I trust team. Great people who I trust More

This dealership was super! They fixed and checked everything I wanted. They were very kind and treated me ver well! I highly recommend them! Thank you!! They fixed and checked everything I wanted. They were very kind and treated me ver well! I highly recommend them! Thank you!! More

I had a small cover replaced on my door and from quote to completion was about 10 days for a part that needed to be painted. completion was about 10 days for a part that needed to be painted. More

Very professional staff. Explained in detail the issues with my car. I very much appreciat the video showing me what was wrong. Explained in detail the issues with my car. I very much appreciat the video showing me what was wrong. More

The service exceeded my expectations. The car valet service was much appreciated and I enjoy doing business with according to Boucher. The car valet service was much appreciated and I enjoy doing business with according to Boucher. More

Great service in a timely manner. They evaluated a problem i was told by another dealer and confirmed their was no issue. Saving me thousands. Thank you They evaluated a problem i was told by another dealer and confirmed their was no issue. Saving me thousands. Thank you More

We have ford cars, so it was nice having a shop specializing in ford. Correctly diagnosed our problems. specializing in ford. Correctly diagnosed our problems. More