Gossett VW of Germantown - Service Center

Great service! had an issue with my Passat and took it to Volkswagen without a reservation. They let me know that it may be a day or two to work it in. I really ap had an issue with my Passat and took it to Volkswagen without a reservation. They let me know that it may be a day or two to work it in. I really appreciate the honesty and followup from the dealership. More

lies and do not care about their customer Because I live in another state ( Oxford, MS) I went to Gossett website and placed a service appointment starting Fri 7/22/2016 for my VW touareg . Because I live in another state ( Oxford, MS) I went to Gossett website and placed a service appointment starting Fri 7/22/2016 for my VW touareg . On Tue 7/19/2016 I received an email telling me that my appointment is confirmed and the confirmation code # X06O7PN116 and the adviser name is Jeff Sarbeck. On Thu 7/21/2016 Gossett send me a Reminder for upcoming service appointment. On Fri /7/22/2016 I took a day off from my work at the university of Mississippi just for this car service appointment, when I meet Jeff at 8Am and talk to him and show him the all information about the appointment he said I’m sorry we cannot do it today we are so busy and told me to leave the car key until next Mon the day they can service my car. I was so upset and angry especially with the people who lies and do not care about their customer. I promise myself not to go back to Gossett again because I cannot trust liars and I’m thinking to get rid from my VW Touareg and never buy any VW vehicle . M.Daghestani More

BUYER BEWARE !!! There is such a thing as integrity. This service center has lost that moral compass. Not only overcharged us, but replaced things that were not ne There is such a thing as integrity. This service center has lost that moral compass. Not only overcharged us, but replaced things that were not necessary to be "fixed". Here's how the con works: You have an issue that requires a "dealership" to repair. You call up Gossett and they happily tell you "come on in." When you get there they make you feel comfortable and that they care and are "looking out for your best interest". You trust them at this point and believe all will be fine and dandy. Then "the call"..... They address the real problem first, then talk really fast and make you believe that the following "fixes" are one in the same with the original problem. Thus creating a bill that is 8 to 10 times higher than it should have been to fix your original problem. They now have your car ransom and you are made to feel that you "must" do this fix. Now here's where the "moral compass" has been lost: My wife and I are in town visiting my elderly Father for Christmas. We drove here from Colorado. This was the first thing I told this service person at Gossett before he decided to up charge us over $850 for a part that costs $55. Thanks for ruining our trip Gossett. This won't be forgotten and anyone and everyone I speak to will know how you do business. BUYER BEWARE !!!! They will lie and cheat you to their benefit. More

Long wait, little results Took my car in because the steering light had been coming on. Waited four hours and paid a significant amount of money. Was told that the problem had Took my car in because the steering light had been coming on. Waited four hours and paid a significant amount of money. Was told that the problem had been taken care of. Went to drive my car home, and a service tool had been left in the passenger seat of my car... Which was a careless mistake, but I get it, we are all human and make mistakes, so I let that go. Left the dealer to drive home. About five minutes into the drive, the steering light came back on. Turned around immediately to take my car back in. There was no apology or any type of attempt to compensate for money spent and time wasted. Was simply told that they would look at it in the morning and run further tests, but did not seem confident that they would figure out the issue... Very disappointed in the way this was dealt with and will not be coming back to get my car serviced here. More

Don't buy a VW in the first place The Gossett service department on Winchester is overwhelmed at all times of day and year. Lines of broken VWs that the understaffed service department The Gossett service department on Winchester is overwhelmed at all times of day and year. Lines of broken VWs that the understaffed service department can't keep up with even with an appointment. I can't even get anyone in service to answer a phone call since 7am today. Very frustrating when I'm trying to replace a light for the 6th time in 2 years. More

Service This place has the BEST service. I have had my touareg since 2007. Everytime I have come to this service center everyone has greeted me and every cust This place has the BEST service. I have had my touareg since 2007. Everytime I have come to this service center everyone has greeted me and every customer that comes in with a quickness and kindliness. I'm on my way to work like everyone there also and don't have to wait at all. I'm offered a ride if I need it. This service center is one of the main reasons I will keep this vehicle I've got. More

Nice people, horrible value for service I took my car in for basic servicing and ended up being charged close to $600 - for my car that is only 4 years old and has <30,000 miles with no issu I took my car in for basic servicing and ended up being charged close to $600 - for my car that is only 4 years old and has <30,000 miles with no issues! When the service rep quoted me the charges over the phone, I went through each item and he agreed with me that they were erroneously charged, so I authorized the few minor repairs/services recommended. When I showed up to pick up my car, they charged me even MORE than the originally quoted price. I paid them and pledged never to go back. The very next day, another warning light came on my dashboard! Rather than take it back to the Gossett, I ended up driving to North Carolina where a reputable service center correctly diagnosed a minor problem and charged me only $19 for the entire process. At Gossett, they would have charged $150 just for the diagnostics, which does NOT apply toward the actual parts/labor associated with repairs. It was CHEAPER and EASIER for me to drive 12 hours for repair than to return to Gossett only 10 miles away!!! More

I took my car in because the engine light came on. They were able to tell me what was wrong with it and get quotes worked up on the repairs. I had one of the issues repaired the same day. I took my car bac were able to tell me what was wrong with it and get quotes worked up on the repairs. I had one of the issues repaired the same day. I took my car back the next week to have the other issue repaired. Everyone was helpful and kept me informed on the progress of my car repairs. I have had it back for about 3 days now and everything is working fine! More

I had a couple of VW's in the shop for different problems and the problem are usually fixed. The issue I ran into is the last four out of six times my vehicles have been in the shop they do not put everythin and the problem are usually fixed. The issue I ran into is the last four out of six times my vehicles have been in the shop they do not put everything back the way it should be. They left oil pan bolts loose when they fix my 09 Routan when it was burning oil. They mess up a key and had to order me another on on my 06 passat, which took about 4 months to get. They did not put the inside back together right and even broke some things on the dash and had to order more part for the passat. Recently left bolt loose on a repair to fix a vacuum leak on the passat. They did a multi point inspection with the vacuum leak repair and told me everything else was fine ha! When I got home I checked the oil and it was two and half quarts low! I call them and they do say bring it back and they'll take care of it but each time I have to take off work for their mistakes which should have been done right in the first place! My wife and I have delt with them for several years now! In my opinion their service department has went from great to poor over the years and for that we will no longer continue to be a customer! More

While I am very satisfied with my car, I will not do business with this dealer again. Service is slow and very pricey, and they harassed me by phone and e-mail to buy a new car or get my service there d business with this dealer again. Service is slow and very pricey, and they harassed me by phone and e-mail to buy a new car or get my service there despite repeated requests that they cease. More