Gossett VW of Germantown - Service Center

Took my New Beetle TDI there for some work. When I got it back the "original" problem seemed resolved but all power shut off while driving down the interstate. (Luckily with diesel I don't need power it back the "original" problem seemed resolved but all power shut off while driving down the interstate. (Luckily with diesel I don't need power for spark Plugs - so I made it back to the Dealer). Took it back to them and they said my alternator was dead (to the tune of $1,000 for parts and labor). They gave me quite a bit of attitude when I told them that Alternators dont cause power outages since the battery should supply "some" power when it is fully charged (and mine was). So I brought it home and looked at it myself. Come to find out - they had taken the ground wire loose (not sure why) and only finger tightened it. Once I re-tightened it, I never had another issue (and never returned to this dealership). More

I was very hesitant to take my car to Gossett based on the other review I read here. However, I didn't really have a choice because this was the only VW dealership I could find in the immediate area. F the other review I read here. However, I didn't really have a choice because this was the only VW dealership I could find in the immediate area. Fortunately for me, my experience was drastically different from what I expected. Everyone was very polite, friendly and professional - even the other employees who did not work in the service department. I was very impressed. Gary, my service consultant did a very good job of keeping me informed of the progress of my car. They also gave me a standard complimentary car wash. I would definitely recommend this dealership to others. I would suggest you visit for yourself and do not go off the negative review from the previous poster. More

Gossett VW failed to perform a recall when they had the chance and it caused my car to die while on vacation. I went in for service after receiveing a VW recall prenotification letter for defective coils a chance and it caused my car to die while on vacation. I went in for service after receiveing a VW recall prenotification letter for defective coils and getting a check engine light (CEL). The letter said the recall would be performed if I had a check engine light. I checked the codes myself and saw 3 misfire codes and one emissions codes. The dealer service advisor said if the root cause of the CEL was not related to the recall I would be charged. Sure enough the dealer said it was not the coils that are being recalled that caused the faults but an emissions purge valve. How that valve caues misfires on 2 different cylinders I don't know. Anyway $180 later they send me back down the road. A few weeks later I drive my car down to San Antonio and have severe engine misfires. The CEL is blinking and I have to have the car towed to a dealer while on Chrsitmeas vacation. They, Ancira VW (great service), check and find misfire codes and replace the coils under the recall. If Gossett had performed the recall when they had the chance they could have prevented my car going down on Christmas vacation. Thank goodness that the car died in San Antonio and not on the way down in the middle of nowhere. The prenotification letter I showed Gossett stated the coils could be replaced if a CEL light was on and they chose not to make the case for the repair. The repair that was done may have been needed but did not address the misfires that later caused the car to die in San Antonio. More

Went in for warranty re-work (arm rest broken, a-pillar trim, rear view mirror mount cover). All stuff that was not fixed right or reassembled right after previous repair at other Memphis location. Also 2 trim, rear view mirror mount cover). All stuff that was not fixed right or reassembled right after previous repair at other Memphis location. Also 25K mile service (oil change) and balance and rotation. Thomas was professional, offered a shuttle service to take me home to wait, they had wireless internet just in case. He called with updates. Told me what parts needed to be ordered. Then called me back the next week when the parts came in and set-up an appt the next day. He quoted the work to be under $120 and the invoice was $118. Going to pick up the car now and expect it all to be great. More