Graff Chevrolet GMC of Michigan City

When we broke down in the area on a road trip, the service department was able to fit us in without an appointment. They diagnosed the issue, and had us on the road again within 24 hours. service department was able to fit us in without an appointment. They diagnosed the issue, and had us on the road again within 24 hours. More

Professional, helpful, listen to me and responded Trustworthy, helpful, answered my questions, and pleasant Nice Trustworthy, helpful, answered my questions, and pleasant Nice More

Courteous, knowledgeable, and concerned for the customer. However needs more staffing. Wait can be frustrating. customer. However needs more staffing. Wait can be frustrating. More

Outstanding Customer Service . Treated like a friend not a number! ?????????? Professional Supporting Service !?????? Treated like a friend not a number! ?????????? Professional Supporting Service !?????? More

I stopped in for an oil change without an appointment because I was on a road trip. I was treated very well and the service was completed very quickly. I was advised that I would need tires in a few thou because I was on a road trip. I was treated very well and the service was completed very quickly. I was advised that I would need tires in a few thousand miles (which I knew but still appreciate) and that I would need an air filter and cabin filter at the next service interval. The advisor was very friendly and helpful and I would gladly do business here again if I were in the area!! More

They were very professional and tentive to my needs and helped. me and my wife got the truck for us and service department always gets us in as soon as they can all around great dealership very pleasant helped. me and my wife got the truck for us and service department always gets us in as soon as they can all around great dealership very pleasant More

If I could rate this dealership a 0, I would. These people are unprofessional and unskilled. They wasted my time and made me lose money, due to their lack of communication. My service advisor, Am These people are unprofessional and unskilled. They wasted my time and made me lose money, due to their lack of communication. My service advisor, Amber, was the absolutely worst. She sucked at answering the phone and has no urgency whatsoever. My vehicle overheated, I took it to them to get it fixed. Immediately after that appointment, my engine light cut on, and I dropped it back off. She called me and automatically said I needed an engine. She couldn’t tell me where the problem occurred. She held up my warranty company, because she gave them very little information. She said that I needed an engine because my car previously overheated, but if that’s the case you all did not thoroughly inspect my vehicle as I suggested. I haven’t had my vehicle in a month, due to their negligence. I continuously called these people, eventually they started hanging up the phone and telling me that Amber is busy. This dealer sucks and I would NOT recommend you going there, especially if you’re from out of town. I am sure they will do you dirty, like they did me. More

Went in for a oil change They asked to do the recalls on the truck sat for 8hrs had to get a rental and had to wait another 2 days for my tru k the truck sat for 8hrs had to get a rental and had to wait another 2 days for my tru k More

They told myself that the car 🚗 is going wiggle on grove highway. They didn't take the car for test drive to see the problem or put it on the lift highway. They didn't take the car for test drive to see the problem or put it on the lift More

I had to go to the dealership to schedule my appointment. I called twice and couldn’t connect with the service department. I was at the service appointment for nearly three hours for an oil change and tire I called twice and couldn’t connect with the service department. I was at the service appointment for nearly three hours for an oil change and tire rotation. Normally, I would spend about one hour for this type of appointment. Not happy. More