Graham Ford-Lincoln Mercury

Reason for Visit: Service

I recommend this dealer: No

My Review of Graham Ford-Lincoln Mercury:
I bought a longblock crate motor from Graham Ford and had it installed in my Lincoln in Dec 2006. On July 15, 2007 the motor died on me. Dealer claims there was a small leak in the radiator that caused catastrpphic engine failure. Would not honor the 36mo. 75K mile warranty. They claim it warped the heads and burnt the rings in it.

I babied this car. I performed regular PMCS on the vehicle each time I drove it. I wouldn't let anyone drive it, including my wife of 24 years. The motor cost me $5264.00 installed. I'm not going to trash it.

I wouldn't buy a coke from
GRAHAM FORD LINCOLN MERCURY in DICKSON, TN

BUYER BEWARE!!!!!!!!
These guys are dirtbags and crooks. If you're thinking about parting with your hard earned cash, think long and hard before buying something from
GRAHAM FORD LINCOLN MERCURY in Dickson, TN

Ford Motor Company WILL NOT INTERVENE! You're on your own with the dealer. Its HIS interpretation that determines whether its under warranty or not. BUYER BEWARE!!!!!!!! You'll get burned!!!

Would I recommed this dealership? NEVER!
Would I buy another FORD product? Not in this lifetime!!!
I will tell anyone willing to listen about how this dealership dealt with me.
I will post it far and wide on the internet. Checkout alt.autos.ford on USENET, checkout blogs, its all there for you to read!!!! If you've read this and still buy something from them, you're NUTS!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Graham Ford-Lincoln Mercury:
I took my vehicle in to Graham Ford for emergency service after being stranded in Tennessee for 3 days. I understood that I had several vehicles in queue in front of me, local vehicles mind you, and even though I was over 600 miles from home, am a 100% disabled vet and had a minor child and her mother with me, my vehicle was granted no priority. Upon being assured that my vehicle would be repaired within 3 days, we rented a vehicle and returned home. 3 days later, when my vehicle was to be repaired, I contacted the service manager only to learn THEY HADN'T EVEN CHECKED MY VEHICLE TO DETERMINE WHAT WAS WRONG WITH IT! I was then assured that it would be ready in 3 to 4 more days. This dealership was recommended by the emergency roadside service department at Ford Customer Service. If this is the kind of service one can expect when stranded away from home, I should probably stop buying Ford products and start buying products from companies where the customer is appreciated for spending over $42,000 dollars for a vehicle. After buying Ford products exclusively for over 25 years, at least 6 new and 5 pre-owned, I may never buy another one if this is the kind of service one can expect. I may also be very vocal to everyone I come in contact with about the type of service one can expect when stranded away from home.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Graham Ford-Lincoln Mercury:
I've had my Ranger to Grahm Ford 3 times. Each time I greeted by friendly people &amp; my truck was serviced by knowledgeabe mechanics. The price was as estimated or lower. Each time after my service visit I was phoned by Grahm Ford asking me if I was satisfied. I have no reason to go anywhere else.<br> Michael Adams<br> Columbus, Ohio

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Reason for Visit: Service

I recommend this dealer: No

My Review of Graham Ford-Lincoln Mercury:
My car went to Grahm Ford for a front alignment. On the way there about a 1.2 mile from there a oil line busted. I explained this to the ase master mechanic and to vernin the service manager. Instrustions were to FIX THE MAJOR OIL LEAK!!!!! FIRST!!!!! What happened next was the unthinkable the mechanic jujmped into my car never checked to oil and flew out of there like he just 12,000 in the car and not me.. I hit the roof and demanded my car back before something happened to my motor.. Too late mechanic spun the cam bearings and they will not talk to me and the manager hung up on me when I tried to tell him what happened!! Everyone in the place knows what they did was wrong and they just will not admit to it. Never do business with a place like that never. I am a mechanic myself and I don't see how those people sleep at night knowing what they did to my car!!!!!!!<br><br>I wish that there ia somthing else to do about this Any comments or suggestions email me at jrht302m@yahoo.com

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