Grants Pass Toyota

A couple of weeks ago, I visited this dealership for a routine oil change, and my experience turned out to be far better than I could have imagined. During the service, something unexpectedly broke on my routine oil change, and my experience turned out to be far better than I could have imagined. During the service, something unexpectedly broke on my vehicle. and the team immediately took full responsibility and assured me they would take care of everything at no charge. Not only did they repair the issue completely free of charge, but they also provided me with a rental car for five full days at no cost while the repair was being completed. On top of that, they didn’t charge me for the oil change either. I walked away without paying a single dollar, which speaks volumes about the honesty, integrity, and customer first attitude of this dealership. shout out to Derik, Sam, Carson and Diego Loera for their professionalism and genuine care. They were upfront, transparent, and made sure I felt supported throughout the entire process. They went above and beyond, that gave me total peace of mind knowing my car was in good hands. This experience has earned my trust and loyalty. I highly recommend this dealership to anyone! They have bilingual staff which made my customer experience even stronger. I speak English but surly having the support from someone on my own language made my experience better. Thank you to Diego Loera for your support as well. More

Earlier I posted a negative review on how I was treated by a salesman named Justin Alger who did treat me with disrespect and was very pushy with a lot of pressure to buy an older Toyota Tundra with 190 th by a salesman named Justin Alger who did treat me with disrespect and was very pushy with a lot of pressure to buy an older Toyota Tundra with 190 thousand miles on it and he tried to force me to buy it with high pressure tactics which I for one hate. My wife was there to pick me up and witnessed what Justin was doing. The sales Manager Ted Mikel's was also trying to make a deal with me not knowing how Justin was treating us, so I felt I was being pressured by both Justin and ted. But I realized Ted didn't see how Justin was acting towards us, and I left a negative review for the whole dealership because at the time I was upset at the way I was treated by Justin. I was wrong to write a negative review about the dealership as a whole and do apologize to the owner Brad, Ted and the rest of the staff at Grants Pass Toyota, for the rest of the staff have been friendly and kind to us for the rest of them have been good to us and have made every effort to give us a good deal. I do recommend Highly Grants Pass Toyota and I hope Justin will show more respect towards potential customers and have more patience rather than High Pressure tactic. More

I can’t overstate how delighted I am about my recent experience with Grants Pass Toyota. My salesman Matthew Monthei had been highly recommended by a trusted friend whose family has bought several pre-o experience with Grants Pass Toyota. My salesman Matthew Monthei had been highly recommended by a trusted friend whose family has bought several pre-owned cars from him.  For anybody looking for a new or used vehicle, non-commissioned salespeople are the way to go, and GPT is the place to go. I had started working with another Rogue Valley dealership whose salespeople were clearly competing for commissions, and I felt like chum in the water surrounded by sharks. With Matt and his excellent co-worker Rhi Marsh, I had a team who were working with me and for me, rather than against each other. It was truly a no-pressure experience. I had done a LOT of research and was very particular, and they paid meticulous and respectful attention to what I did and didn’t want in a pre-owned SUV.  Another GPT factor that gave me confidence was their 7-day-cash-back and 30-day-exchange. The commission-only dealership I’d briefly worked with had nothing like that. To me, that’s a red flag. If the dealer doesn’t have confidence in their vehicles, we buyers shouldn’t either.   On our purchase day, Matthew was very detail-oriented, finding vehicle history that wasn’t on CARFAX and answering my endless questions. He was incredibly patient and resourceful when we encountered multiple super-frustrating issues that were all our fault, not his or GPT’s. And Omar Meza in Finance was just as easygoing, presenting us with options but not being pushy about anything.  I eventually bought an SUV that checked off all my must-have boxes and more — a 2018 Toyota RAV4 LE Hybrid AWD with Toyota Silver Certification. Seven years old and like-new. I love it! Thanks to Team MattRhi, I couldn’t be happier.  More

I purchased a 2022 Prius in June 2025 and was very pleased with the sales experience I received there. This was my first out-of-state purchase for me and my salesperson Mathew was on top of everything pleased with the sales experience I received there. This was my first out-of-state purchase for me and my salesperson Mathew was on top of everything, getting back to me quickly on all my questions and concerns. The finance depart was easy to work with and I was both surprised and pleased they didn't bludgeon me with all the add-ons pitches and last minute xx switches you typically get at dealerships. The whole purchase experience was friendly and straightforward, and I would buy from them again and can easily recommend them to others. Grants Pass Toyota has set the bar on what other dealerships should strive for in their customer service policies, imo.  More

Best vehicle purchase experience ever. We went in for the selection of vehicles, we stayed because of the people. Our enormous appreciation to Matthew M, our sales person, who made our e We went in for the selection of vehicles, we stayed because of the people. Our enormous appreciation to Matthew M, our sales person, who made our experience stress free, and also informative without being overwhelming. And fun! Matthew, we cannot thank you enough for all your help. And thank you Trey H who took us through the closing paperwork, great job! More

I purchased a 2023 Camry less than a year ago. I was very disappointed with the trade in value given me for my Subaru. I decided however to give Grants Pass another chance and began an inquiry int I was very disappointed with the trade in value given me for my Subaru. I decided however to give Grants Pass another chance and began an inquiry into another vehicle. I was given an embarrassingly low trade in value on the Camry that I had purchased from them. I had verified a trade in value on their website that was much higher than I was given in person. I had told them this and that I had also been given a much higher buy back from CarMax. I was told that I should go to CarMax and come back to them with the cash!!! Wow! That is not the customer service that I want to deal with. I will be taking my business elsewhere. More

We just purchased my husbands "Dream " truck at Grants Pass Toyota, and it was the best experience we have ever had, starting with TROY meeting us as we arrived, who had the "pre-owned", truck, we were in Pass Toyota, and it was the best experience we have ever had, starting with TROY meeting us as we arrived, who had the "pre-owned", truck, we were interested in, waiting for us at the entrance. Troy was very knowledgeable and his easy going personality and his no sales pressure approach, made us feel very comfortable. The dealership's FIRM and lowest pricing, was actually a relief of not having to haggle back and forth. Stephanie in financing was very personable and made the loan process easy and comfortable. We have already reccomended Troy and the Toyota Dealership! More

The Toyota staff made my car selling and buying experience absolutely seamless and stress free. They were incredibly professional, friendly, and went above and beyond to ensure I felt confident an experience absolutely seamless and stress free. They were incredibly professional, friendly, and went above and beyond to ensure I felt confident and cared for every step of the way. I couldn't have asked for a better team to work with. Thank you Carson Michael and Kent Burrow. More