Grants Pass Toyota

Earlier I posted a negative review on how I was treated by a salesman named Justin Alger who did treat me with disrespect and was very pushy with a lot of pressure to buy an older Toyota Tundra with 190 th by a salesman named Justin Alger who did treat me with disrespect and was very pushy with a lot of pressure to buy an older Toyota Tundra with 190 thousand miles on it and he tried to force me to buy it with high pressure tactics which I for one hate. My wife was there to pick me up and witnessed what Justin was doing. The sales Manager Ted Mikel's was also trying to make a deal with me not knowing how Justin was treating us, so I felt I was being pressured by both Justin and ted. But I realized Ted didn't see how Justin was acting towards us, and I left a negative review for the whole dealership because at the time I was upset at the way I was treated by Justin. I was wrong to write a negative review about the dealership as a whole and do apologize to the owner Brad, Ted and the rest of the staff at Grants Pass Toyota, for the rest of the staff have been friendly and kind to us for the rest of them have been good to us and have made every effort to give us a good deal. I do recommend Highly Grants Pass Toyota and I hope Justin will show more respect towards potential customers and have more patience rather than High Pressure tactic. More

I purchased a 2022 Prius in June 2025 and was very pleased with the sales experience I received there. This was my first out-of-state purchase for me and my salesperson Mathew was on top of everything pleased with the sales experience I received there. This was my first out-of-state purchase for me and my salesperson Mathew was on top of everything, getting back to me quickly on all my questions and concerns. The finance depart was easy to work with and I was both surprised and pleased they didn't bludgeon me with all the add-ons pitches and last minute xx switches you typically get at dealerships. The whole purchase experience was friendly and straightforward, and I would buy from them again and can easily recommend them to others. Grants Pass Toyota has set the bar on what other dealerships should strive for in their customer service policies, imo.  More

Best vehicle purchase experience ever. We went in for the selection of vehicles, we stayed because of the people. Our enormous appreciation to Matthew M, our sales person, who made our e We went in for the selection of vehicles, we stayed because of the people. Our enormous appreciation to Matthew M, our sales person, who made our experience stress free, and also informative without being overwhelming. And fun! Matthew, we cannot thank you enough for all your help. And thank you Trey H who took us through the closing paperwork, great job! More

I purchased a 2023 Camry less than a year ago. I was very disappointed with the trade in value given me for my Subaru. I decided however to give Grants Pass another chance and began an inquiry int I was very disappointed with the trade in value given me for my Subaru. I decided however to give Grants Pass another chance and began an inquiry into another vehicle. I was given an embarrassingly low trade in value on the Camry that I had purchased from them. I had verified a trade in value on their website that was much higher than I was given in person. I had told them this and that I had also been given a much higher buy back from CarMax. I was told that I should go to CarMax and come back to them with the cash!!! Wow! That is not the customer service that I want to deal with. I will be taking my business elsewhere. More

We just purchased my husbands "Dream " truck at Grants Pass Toyota, and it was the best experience we have ever had, starting with TROY meeting us as we arrived, who had the "pre-owned", truck, we were in Pass Toyota, and it was the best experience we have ever had, starting with TROY meeting us as we arrived, who had the "pre-owned", truck, we were interested in, waiting for us at the entrance. Troy was very knowledgeable and his easy going personality and his no sales pressure approach, made us feel very comfortable. The dealership's FIRM and lowest pricing, was actually a relief of not having to haggle back and forth. Stephanie in financing was very personable and made the loan process easy and comfortable. We have already reccomended Troy and the Toyota Dealership! More

The Toyota staff made my car selling and buying experience absolutely seamless and stress free. They were incredibly professional, friendly, and went above and beyond to ensure I felt confident an experience absolutely seamless and stress free. They were incredibly professional, friendly, and went above and beyond to ensure I felt confident and cared for every step of the way. I couldn't have asked for a better team to work with. Thank you Carson Michael and Kent Burrow. More

We purchased a vehicle for my grandson and Teddy was our sales person. He was great to work with. After giving him a little information about what we were looking for he had several recommendations for us sales person. He was great to work with. After giving him a little information about what we were looking for he had several recommendations for us. He let us take our time and select the best option for us. No pressure. I’ve never purchased a vehicle from a dealership, new or used, where I felt at ease about the process like I did here. I highly recommend Grants Pass Toyota and be sure to ask for Teddy. More

I did not plan to buy a car but Todd found a car that met what I wanted to replace my RAV4. While his efforts and the service overall was very good, it still took 5.5 hours to complete a trade-in/cash sale…f what I wanted to replace my RAV4. While his efforts and the service overall was very good, it still took 5.5 hours to complete a trade-in/cash sale…far too long. That said, I enjoyed working with Todd Mikels and talking with him throughout the day. Terry Ruiter More

We purchased a 2021 Toyota Venza on March 15, 2025. Dakota and Chris were our salespersons. They both did an excellent job selling us our vehicle. They listened to our needs and wants and they both exc Dakota and Chris were our salespersons. They both did an excellent job selling us our vehicle. They listened to our needs and wants and they both exceeded our expectations. We would recommend either of them to our family and friends to purchase a vehicle. With sales persons like them we have purchased our last four vehicles from Grants Pass Toyota. Thank you, Michael & Cynthia Moir More