Grapevine Honda

I always bring my Honda here because the service is always top notch! Kyle was great! always top notch! Kyle was great! More

Service manager Kyle Guyette is very considerate of each customers time. He keeps you informed on progress of repairs. customers time. He keeps you informed on progress of repairs. More

Overall fare experience but as soon as i moved from personal payment to insurance, the fix took almost 1 wk more than initial estimate personal payment to insurance, the fix took almost 1 wk more than initial estimate More

It is with big disappointment that I have to share this review. I had called about a VW Pink Beetle as early as 11AM and had been talking with Tim (a very kind and sweet person). He had me on video to lo review. I had called about a VW Pink Beetle as early as 11AM and had been talking with Tim (a very kind and sweet person). He had me on video to look at this car and right then I said I’d buy it, no hesitation. I was sent the iPacket and “pencil numbers” and talked about warranty and all. Financing was already secured for a different vehicle, all that had to be done was switch VINs on the loan document. While my husband was on the phone with the bank, Tim lets me know that the keys were taken from him by the manager for a test drive for someone else. I immediately put in an application for financing through the dealership and kept Tim in the loop the entire time to try and get the keys back. While someone else was on a test drive, the application was in and supposedly pushed and of course approved. At approximately 3:30PM I get a call from the business office at Grapevine Honda, the 2017 VW #PinkBeetle was sold, claiming they went under contract before me with the nerve to ask if I had another car in mind. What an underhanded and dirty business that was. No integrity and no honor within that dealership and especially the manager to do that. I later sent a message to Tim wishing him luck there, her is a young and happy guy that has no business amongst a disgusting way of doing business. This dealership places the sale over the customer. More

On March 22, 2025, I acquired my fourth Honda from Grapevine Honda, specifically a 2025 Honda Ridgeline. Prior to this purchase, I visited two other dealerships to compare prices and options, and it b Grapevine Honda, specifically a 2025 Honda Ridgeline. Prior to this purchase, I visited two other dealerships to compare prices and options, and it became evident that Honda of Grapevine offered the most competitive pricing and an impressive selection. My sales representative, TJ, although relatively new to the role, demonstrated a high level of professionalism and attentiveness throughout the entire process. He consistently checked in to see if I required any assistance or clarification on various aspects of the transaction. The overall experience was efficient; they conducted an appraisal of my trade-in vehicle, I communicated my desired model and budget, and they successfully accommodated my requests. My time at the dealership lasted approximately three hours, which aligns with the typical duration for such transactions. The staff was particularly considerate of my schedule, making concerted efforts to expedite the process so that I could complete my purchase promptly. In summary, I would strongly endorse this dealership to anyone seeking a new Honda More

Stay away, unless you want to pay a massive markup on your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back whe your car. Went in to look at a Civic Type R and was shocked to see they they had an eye watering $8,500 markup up on the car. I was so taken back when I saw that and the advisor could tell. His response was to chuckle and say "What? You didn't expect a markup?". It's understandable that these cars have a markup since they are limited in production, but at certain point it's just blatant greed. After over an hour of back and forth, they came down on the markup, but it ended up being way too unreasonable still. Part way through negotiations, the sale advisors blurts out that he sells the most cars at the dealership and that I can "ask anyone here" if that's true, almost as if his pride was hurt that negotiations were going sour - it's was all such a strange experience. We ended up not buying the car from them, which I am so grateful for because the following day I went to Lute Riley Honda and got the same exact car for MSRP! Anyone reading this review, please be firm with your budget, do your research, and never let any advisor take advantage of you! TLDR: Came in the buy a Type R, they had an $8.5k markup. Ended up not buying and got the same car at a different dealership with no markups. More

One of the worst sales team is there. They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They e They will force you choose trim even before test drive. So much arrogance in talking to customer. No wonder this dealership got worst ratings. They even do not know how to talk to customer. Asked sales manager to send another sales guy who has patience.Sales guy asked me from which state of another country i come from which has nothing to do with buying car. Wonder who is the dealership manager having such worst sales team. As long as such sales team is there they wonot be able to build customer base. More

Advertised price on Autotrader isn’t the total price bcse of add ins they include. Nice people though. Just not willing to remove the add ins. I offered the Autotrader price plus 6.25% interest plus $389 (th of add ins they include. Nice people though. Just not willing to remove the add ins. I offered the Autotrader price plus 6.25% interest plus $389 (their title and license fees) and they declined my offer. Unfortunate bcse I drove a long way to test drive the car. Was a really good car too. More

I needed work done on my Honda pilot to fix a transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transm transmission problem that was under a 150,000 mile extended warranty. I placed a call to Grapevine Honda and explained the error code on the transmission and the Honda warranty extension. My call was returned promptly by service advisor Andrew Chavira, who quickly and efficiently confirmed my eligibility for warranty work and began the process of ordering needed parts and scheduling work. The work was done in an efficient and timely fashion, exactly as had been discussed with Mr. Chavira. There were no extra or hidden costs, and no pressure to have added service work done. It was a big and expensive job, all covered by Honda’s warranty. The work was completed, and so far, the Pilot is running perfectly. Grapevine Honda even washed the Pilot before returning it. Based on my experience, I recommend Grapevine Honda’s service department and Mr. Chavira. More

I went online at CarGurus and looked for a Honda Ridgeline I found one I contacted the seller witch was grapevine Honda I was met with a response from Ronald Jackson, Sales Representative I asked fo Ridgeline I found one I contacted the seller witch was grapevine Honda I was met with a response from Ronald Jackson, Sales Representative I asked for the cash price and he sent it to me it was also discounted for a cash price of $14,000 off I thought okay sounds good to me I’ll go take a look when I got there I was met with a salesman Curtis witch was nice I told him I found the deal To be a good one and wanted to drive it and if I liked it I would make a deal to buy it out right cash to get the discount he got the keys long story short I loved it was ready to make the deal then I was met with Ronald Jackson, Sales Representative to let me know the deal was an error on the dealership there was only a discount of $7,000 and was sorry for sending me misleading information I feel very disappointed and upset I already got a loan for the full amount of what I thought would be the price I walked away without the vehicle I don’t think it was fair it be mislead and I think it was falsely advertised I would not recommend doing business with grapevine Honda my name is Mason Hayes More