My Review Of Gray-Daniels Chevrolet:
My wife and I went to Jackson on July 26th (7-26-2013) car shopping. We went to Gray Daniels Chevrolet and test drove a couple of SUV’s and decided to go to Watson Ford and look the Explorer; we then returned to Gray Daniels and settled on a used 2012 GMC Acadia. The overall buying experience was not bad; although, the figures quoted were different from the written quote. The Acadia had a dent in the rear hatch and we wanted it fixed and they agreed in order to complete the sale. We were to bring our SUV back the following Wednesday to have a dent Dr repair it, he could not and they had to send it to the body shop to have it repaired and they gave us a rental car. Sounds simple!
This is where the fiasco began. It was supposed to be ready on Friday. Friday evening rolls around and since I had not heard from them I called Grady my salesman, he apologizes and tells me they have not even started the repair because he lost my keys and needs me to bring my other set and we did so the same day. He apologized and I told him it was fine. Wednesday is here and no call so I called and Grady said he had been trying to call me, I was surprised since I had no messages, missed calls, or voice mails. I told him I would come Thursday morning (8-8-2013). I arrived about 8:45am and he asked if I saw my car and I said no so he walked out with me to show me, I immediately asked where my license plate was and he replied “you have a tag?” and I said yes. He said let me call Jason and ask him. This process takes 2 hours. In the mean time he brought me my keys and an IOU so I could take it to the shop and get the key he lost programmed. After much agitation and his avoiding me I went to the sales manager and he assured me the guy was on the way with my tag. While Grady was putting was putting my tag on I notice how bad the repair job really was, NEW DEEP SCATCHES where by my license plate. I questioned him and he said he didn’t do anything in this area. Excuse me, if he didn’t do anything in that area why did he take my license plate off and lose it. It turns out that they sent my car to some guy who fixed it in his carport (Aren’t you a dealership with a body shop?) I am going to have one of my church members who owns a body shop repair it properly.
Based on My experience I would not recommend Gray Daniels Chevrolet nor will I be a future customer, once they make the sale you are nothing to them.
Rev. Calvin Price
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