Great Lakes Honda - Service Center

Fantastic experience. Everyone appeared to be busy, juggling multiple tasks at one time, however you’d never know it based on the efficient & personalized attention we rec Everyone appeared to be busy, juggling multiple tasks at one time, however you’d never know it based on the efficient & personalized attention we received. Everyone went above and beyond starting with Keith in sales, Shana in service and Jeanette in finance. I can’t say enough good things to show our appreciation for the top notch service. This is the only dealership I intend to work with moving forward. More

I've worked with this dealership for many years. Recently scheduled routine maintenance for my 2023 leased Honda HR-V. Always professional, quick and friendly reps/techs. Joe was very easy to work w Recently scheduled routine maintenance for my 2023 leased Honda HR-V. Always professional, quick and friendly reps/techs. Joe was very easy to work with. While there, scheduled time with Salesperson Kevin Dawson. I've personally worked with him for 4-5 leases. Ended up driving away with a 2024 Honda Ridgeline Trailsport. Highly recommend this dealer for vehicle maintenance/service and any purchase/lease needs. No complaints!! More

Excellent customer service today by Service Advisor Shana Shimek and auto service specialists, I highly recommend Great Lakes Honda ! Shimek and auto service specialists, I highly recommend Great Lakes Honda ! More

Sales rep was great and finance lady was great and I had good customer service in the service center what I don't like is the reception or the reception or whoever's job it is to call back good customer service in the service center what I don't like is the reception or the reception or whoever's job it is to call back More

Sales person was very knowledgeable and personable. Very happy with my car and sending pictures to family/friends. happy with my car and sending pictures to family/friends. More

I wanna shout out to Justin Miller in service! He was very polite and knowledgable in and out quickly way to go Justin nice job very polite and knowledgable in and out quickly way to go Justin nice job More

Yesterday was my first visit for Service. I was there for my 10:00 appointment. I got in at 11:00. I told the person at the Service Desk that what I was there for had been paid for. He disagreed, then for my 10:00 appointment. I got in at 11:00. I told the person at the Service Desk that what I was there for had been paid for. He disagreed, then checked the records, then with some prompting, apologized. The technicians Morgan (and Dave) were FABULOUS and I really appreciate their work! I left and tried to get gas in Kent. I was unable to open the gas door! I drove back to GLH to find that the technicians were on their lunch break - totally understandable. Waited some more, and the cable was rethreaded at no cost to me. Didn't expect that to happen at 1600 miles. I spoke with the same Service person to offer a different response to the one I received, in hopes of helping him become a more compassionate Service provider. I hope my next visit will be better! More

Do not let them run your car through their car wash machine. It left scratches down both sides of my car which they quickly denied could have been from their equipment. This after I specifically requ machine. It left scratches down both sides of my car which they quickly denied could have been from their equipment. This after I specifically requested they do not wash my car after the oil change. More

Justin was helpful and courteous and gave me a service discount even though I had left my coupon at home. Definitely recommend their Service Department. discount even though I had left my coupon at home. Definitely recommend their Service Department. More

Always well taken care of. The service was prompt and I got out of the dealership in a reasonable amount of time. The dealership was clean. Everyone was friendly. got out of the dealership in a reasonable amount of time. The dealership was clean. Everyone was friendly. More