Great Lakes Honda - Service Center

Solid, Respectable Business Have been taking my Civic to Great Lakes Honda for oil changes and other routine maintenance service appointments since 2014. I've never had a negativ Have been taking my Civic to Great Lakes Honda for oil changes and other routine maintenance service appointments since 2014. I've never had a negative experience with the service department or sales staff. Will continue to regularly use this dealership for future service and to eventually buy a new Honda. More

Service Department is terrible Went in for maintenance (oil change and tire rotation) on a CRV with 22k that I am leasing. I have serviced the car elsewhere, but took to dealership Went in for maintenance (oil change and tire rotation) on a CRV with 22k that I am leasing. I have serviced the car elsewhere, but took to dealership since it needed the tire rotation. Ended up purchasing front and rear brake ma bye ace and new filters. Was quoted a price. Came to pick vehicle up and noticed they did not wash the car. When I asked, was told they can’t wash cars when it is less than 32 degrees out. It was 37 degrees mind you and car washes are d be inside. Then when I checked out with the cashier the price was more than the quote only to discover they have “miscellaneous” charges. When I asked, these were charges that are on a bill to cover shop materials. What could add up to be more on oil change and tire rotation and brake maintenance that wasn’t already included? Was treated like I should not of even questioned this. I will not be back! More

Satisfied customer We have dealt with Great Lakes for our last 3 Accords and have been well taken care of starting with the sales experience, Lynn Snoderly, to the servi We have dealt with Great Lakes for our last 3 Accords and have been well taken care of starting with the sales experience, Lynn Snoderly, to the service side. We have had few service issues, thanks to the quality cars built by Honda. We have always been treated quickly and fairly and I would recommend Great Lakes to anyone looking to buy a Honda. Keep up the good work! More

Poor Service In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than 1000 miles, the service light went on in my daughters car and the oil reading of 15% came on. Needless to say, I was not happy that the car needed an oil change after less than 1000 miles. I took the car in expecting an oil change and the service department refused. They said the car was given an oil change in November of 2016 and they "forgot" to reset the computer. I then said fine, I am still expecting the oil to be changed and they said no. The general manager, Patsy Santone, was NO help at all. He said it was a simple mistake by the service department, and he didn't sem to care that I had driven the car in to correct a mistake his service department made.. More

oil change service was for an oil change which was done promptly and efficiently162117898762service was for an oil change which was done promptly and efficiently service was for an oil change which was done promptly and efficiently162117898762service was for an oil change which was done promptly and efficiently162117898762 blah blah blah blah blah More

First service on my car This was my cars first oil change. The writer was so friendly! I asked him a question, that he did not have an exact answer for at the time. When I ca This was my cars first oil change. The writer was so friendly! I asked him a question, that he did not have an exact answer for at the time. When I came back, he did some research for and got the answer for me. He went above and beyond for me. I drove all the way from Parma, for my oil change, and I would do it again! Thank you so much for being so nice and having my car washed and ready for when I came back. More

Simply Excellent Service I was greeted with a smile and helped immediately. I explained that I was short on time and they took care of my service very quickly without cuttin I was greeted with a smile and helped immediately. I explained that I was short on time and they took care of my service very quickly without cutting corners. I'll never take my cars anyplace else! More

Service review Sandy was fabulous in the service dept. she was thorough and took time to explain the service that was being performed on my car. Great job!! Sandy was fabulous in the service dept. she was thorough and took time to explain the service that was being performed on my car. Great job!! More

Pleasant staff. Everything was a good experience except for the female scheduling my appt....she put the wrong service I was coming in for.I told her I had a oil le Everything was a good experience except for the female scheduling my appt....she put the wrong service I was coming in for.I told her I had a oil leak....she put in..check the computer... More

Always Good! My service today was quick & easy. I was glad for the offer to wash my car. Everyone was friendly. I have purchased several new vehicles here and h My service today was quick & easy. I was glad for the offer to wash my car. Everyone was friendly. I have purchased several new vehicles here and have always been satisfied with my choice and the deals. More