Great Lakes Hyundai of Columbus - Service Center

This was the worst experience of my life. One star is generous and not earned. They had my car for 6 weeks for body shop work that was supposed to be 2 weeks. But actually the worst part wa One star is generous and not earned. They had my car for 6 weeks for body shop work that was supposed to be 2 weeks. But actually the worst part was the service center as I asked for a multi-point inspection after the body work was done. Then the body shop noticed that after their multi point inspection, the car was still rattling, and they sent it back to service. There was something they missed in a multi-point inspection which makes no sense. So back to the service center it went. The first alignment they did was not correct, and the body shop had to send it back yet again. The body shop told me to drive it before leaving, and I asked the service center to do that, and they said that it had no gas so I couldn't? Since my car had been stolen and came in with no gas, they were okay with me leaving with my gas light on and blinking. That blew my mind. So..if it did not have gas, did they not drive it to check the work they did? Then I get the car back after 6 weeks and a lot of stress, and drive it, and it is not right. When I steer far right it jerks, and when I brake it pulls right. I took it back. I sat there 3 hours for them to come out and say that everything looked fine and nothing was wrong. They said that they could spend more time but that would cost more money (I am thinking - I am not paying for you to correct your work.) I took it to my local Midas on Hamilton Rd., New Albany. Best experience of my life. Within 30 minutes they knew what was wrong and showed me on the car. The dealer had replaced the RF ball joint but not the LF ball joint. When Midas showed me the left front ball joint, it was loose and rusted. So Midas fixed that and realigned it (because it WAS off) and now my car feels safe again. In summary regarding Great Lakes: 1. They don't stand by their work 2. Their body shop took 3 times longer than estimated. There was no offer of a loaner when my car rental ran out. And they gave me an excuse of how many cars they had. Not my problem. 3. Every time the service center addressed something, it was not right. 4. I asked for a manager to call, and that was never honored. I never spoke with a manager. 5. They spent 3 hours not finding something that another place found in 30 min. 6. I did a BBB complaint which they did not address. Just responded by listing the services they did. They have zero consideration for customer satisfaction. 7. Unskilled, incompetent service center 10. Poor communication and operations coordination between body shop and service center. 11. Zero consideration in making the customer happy. Like...zero. NEVER GO HERE. In fact, my next car won't be a Hyundai as a result of this dealer. Dennis Hyundai was okay. Great Lakes....complete and utter nightmare. More

Awful and unprofessional! Caused more damage to my car! Beware!!! I paid thousands for mechanical repairs and parts only to have physical damage to my car upon pick up. I went with Dennis after thoroughly r Beware!!! I paid thousands for mechanical repairs and parts only to have physical damage to my car upon pick up. I went with Dennis after thoroughly reviewing my options. I was deciding between the Volvo dealership and Dennis to do engine work on my car. Dennis cost nearly almost as much as the dealership, but they were recommended to me by someone who was a family friend of them. We spoke to them thoroughly about the cost and work to be done, and ultimately went with them. All was going well it seemed until we picked the car up. My boyfriend found a dent and a hole in the front bumper when he went to get the car! The car was physically in pristine shape when we dropped it off, and was just getting mechanical work done. We pointed out the damage to them as soon as we saw it at pick up, and they refused to accept responsibility. We have before pictures of when it arrived at Dennis so can prove this damage was not there, and thus it happened in their care. They still refuse to fix or pay for the damage caused in their care. This is appalling!!! I'm out nearly $1,000 to fix the damage they caused on top of the $6k I paid to for parts and repair. Unprofessional and horrible experience! Please beware of this company. Look elsewhere for a mechanic. Denis is overpriced, unrealiable and unprofessional! More