Great Lakes Hyundai of Dublin - Service Center

I scheduled a 9:45 a. m. service appointment for am oil change. Since this dealership didn't offer free shuttle services, I had a friend pick me up. I dropped my car at 8 m. service appointment for am oil change. Since this dealership didn't offer free shuttle services, I had a friend pick me up. I dropped my car at 8 a.m. because that is when my friend could pick me up. I discussed with the person who took in my car that the car also needed a software update (I was previously told that the update can take up to 2 hours). I also started I would be back in the afternoon to pick up my car. Imagine my shock when I got there at 4pm and they hadn't touched my car. When I asked, I was told it was because I didn't give them a specific time. Unreal! How did they think they were going to get my car done for an "afternoon" pickup if at 4pm they hadn't touched it? No apologies. No offer of compensation. The service person told me he could have them start right away and be done on 20-30 minutes. I guess he forgot about the update. Shocking that they can get my oil changed in 20-30 minutes but couldn't get it done in the 8 hours they had my car. I won't go there again. This is the 2nd Great Lakes Hyundai dealership I've been to since I got my vehicle and both have been less than stellar. It's sad because the Great Lakes Kia dealership was great with my previous car. More

I had my car fixed at another auto repair and needed car key reprogrammed after getting ignition system repaired. I never use car dealers for repair due to cost. The programming was just a small quick jo key reprogrammed after getting ignition system repaired. I never use car dealers for repair due to cost. The programming was just a small quick job. For some reason they could not get the car to respond due to the anti theft lockout. They spent 3 hours on the car, bringing in their senior tech to figure it out. They solved the issue. Being from out of town, I was expecting to get an outrageous bill. To my surprise, they stuck to the 45.00 they quoted. Paul and the rest of the service department above and beyond to get me on the3 froad to home. Even though I live 2 hours away. I will probably come here when I am ready for a new car. They did all of this thinking that they would never see me again. They have restored my confidence in car dealers. Thanks, Mark Bolin More

I ask my 20-yr-old son to take the car in to check a front door lock that would not lock when all other doors locked using the remote. While there, he requested an oil change and overall inspection. Thi front door lock that would not lock when all other doors locked using the remote. While there, he requested an oil change and overall inspection. This is what then appeared on the invoice: - Oil change: No problem. - Inspection recommended replacement of Cabin Filter ($20 part & $30 labor). That's too much for labor considering that it takes 1 minute to replace this filter. All you do is lower the glove box and voila. - For the door lock, they recommended replacing the door latch and charge $93 for diagnosis...REALLY!!! Maybe I am a dummy, but how long did it take the mechanic to figure that out??? The response I received was "That's how we get money to pay our mechanics". To repair this lock, I have to pay additional $287 for the parts & labor. The diagnosis is over-and-above parts and labor....This is daylight robbery!!! No-one at the dealership mentioned upfront how they would price the entire repair job, because I would have opted not to have it touched by their mechanics. BEWARE OF THESE SHARKS!!!!!!!!!!!!! More

I've had to have the steering wheel column worked on twice (whining and changing out the paddle shifter). Each time they took apart the steering column and put it back together, the steering wheel is m twice (whining and changing out the paddle shifter). Each time they took apart the steering column and put it back together, the steering wheel is more tight and the car tends to drift to the left of center when driving. This time the vehicle was fine (no drifting) before it went in for repairs. After it was picked up and I drove it, the vehicle was drifting to the left. I took it back in for them to repair, but even when the tech test drove with me, he saw and felt the same thing that I did ... the drifting to the left. The service advisor, Roy Sanders took it to the service manager, Mike Harris and they declined on repairing our vehicle. IT WAS NOT DRIFTING TO THE LEFT WHEN I TOOK IT IN FOR THE REPAIRS!!! I know I am not the only Hyundai owner who has not experienced the drifting to the left of center while driving. Dennis Hyundai Sawmill does not value their customers. They treat their customers as though they do not know anything about their vehicle. If the service reps are so knowledgeable as they claim to be, they should know why the cars they service do the things that they do and should be able to relay that information to the customer and offer assistance in helping to get it fixed. More

This happened 2 years ago. I took the car in for a This happened 2 years ago. I took the car in for a "check engine" light. They checked the code, it is the Fuel Evaporation Purge Valve, the diagno This happened 2 years ago. I took the car in for a "check engine" light. They checked the code, it is the Fuel Evaporation Purge Valve, the diagnostic fee $79.95. To replace the valve, they charged another $60 labor fee. No, the diagnostic fee was not credited toward the repair cost like should be. The complain: this dealer charges way too much for simple services, the diagnostic procedure merely takes 5 minutes, charging $80 is robbery in plain day light! What's more, the service department is not honest: I asked where is the purge valve, they told me the purge valve is on top the fuel tank, they would lower the fuel tank slightly to get to it. That was such an eloquent lie! The purge valve, as I found out later, is in the front engine bay, just under the intake manifold. It was very easy to get to, I could have replace it myself in 5 minutes. So, as a result, I am out $180 for the simple fix. What a rip-off! Also, in the same visit, they try to sell me: $145 for Drive belts $400 for timing belt replacement (not including the drive belts) $139.95 for fuel system tune-up $95 for battery (saying the battery failed test, but it is still working fine 2 years later!) $125 for coolant flush $165.95 for transmission fluid (but the car is a Manual shifter) $170 for spark plugs (tune-up) $60 for PCV valve ... the list goes on... Frieds, this is not an honest dealer, stay away from them. More