7/23/2004: The car was first brought into Greenbrook Pontiac on Route 22 in Greenbrook on July 23, 2004 for Hard shift, shift-delays, hesitation between gears and slow crank starting problems. The card had 9,213 miles on it. Greenbrook Pontiac was unable to diagnose the problem. They did not charge a diagnosis fee for that service, but when the problem continued and I called the dealer I was told it was $125 diagnosis fee to bring the car in. My husband was disabled (recovering from a broken neck). I was pregnant and gave birth to my daughter in August and I was battling a health issue from the pregnancy. I did not have time or money to keep leaving my car there.
12/30/2005: The car was brought back in for excessive cranking again. Greenbrook Pontiac was unable to diagnose the problem. Problem continued on a daily basis but I did not have time to keep leaving it there. 30,534 miles.
02/21/2006: The car was brought back in for excessive cranking again. Greenbrook Pontiac was unable to diagnose the problem. Problem continued on a daily basis but I did not have time to keep leaving it there. 42,917 miles.
09/21/2006: The car was brought back in for excessive cranking again. Greenbrook Pontiac was unable to diagnose the problem. Problem continued on a daily basis but I did not have time to keep leaving it there. 66,867 miles.
02/23/2008: The car was brought back in for excessive cranking and in some instances the car would now no longer start and I'd have to wait a 1/2 hour and then it would start again. I contacted GM Corporate HQ to get assistance as this problem has been re-occuring since 9,213 miles but was never able to be diagnosed while it was in warranty. They finally diagnosed the problem and replaced the Trans harness to manual vlave and valve body which required the transmission to be dropped to make the repair. GM Corporate HQ provided financial assistance for the repair, HOWEVER, they said that I had to pay a deductible plus pay for a transmission service or they would not warranty the work - what should have been a free repair ended up costing $654.96 (which I'm told I would have had to incur anyway for a transmission service). They said the car would be done in a few days and it ended up being in there for a week and they would not give status updates and I was stuck without a car again. I was given a 1-year 12,000 mile warranty for this fix.
Immediately after the fix was done, my transmission started slipping and hard shifting. When sitting at a light and hitting the gas, the car would practically throw me into the backseat of the car. I brought it back to Greenbrook Pontiac and of course they were unable to reproduce and/or diagnose the problem.
04/18/2008: I brought the car in and they drove it around and again they were unable to reproduce and/or diagnose the problem. Stuck without a car while they tried to reproduce the problem again.
04/24/2008: : I brought the car in AGAIN and they drove it around and again they were unable to reproduce and/or diagnose the problem. They said they would keep the car and road test it for a day or two. They kept the car for several days and according to the odometer it barely moved yet I was stranded without a car and again they said nothing was wrong. I would leave so upset and in tears that I didn't want to go back as they refused to back their fix.
Throughout the process I opened 3 separate Service Requests with GM/Buick Customer Service and got nowhere:
I told GM/Buick Customer Service and Greenbrook that I will chalk it up to me being screwed and move on as I didn't have an ounce of fight left in me. It was making me physically sick dealing with them.
01/22/2009: I received an email from GM asking me to contact my Congressman to fight for a bailout for GM. That infuriated me. I sent them an email back saying - how dare you ask me to support you when you have done nothing to support me with your manufacturing defect product! I got an email back stating that they are sorry this happened and they would work with me to get a resolution that was satisfactory.
After vowing to not put myself through the abuse yet again, I started the process over. GM asked me to bring the car back to Greenbrook Pontiac and get this… pay $130 to get the diagnosis code. I said "Why would I bring it back to the same dealer who has NEVER been able to diagnose the problem and PAY FOR IT!" What a racket that is. They can't do their job and each time they do it poorly, they get rewarded with more money! I asked GM to waive the diagnosis fee and they said the could not as the dealers are independently owned and they have no control over it. GM was backing their dealer, not the customer that paid $26,000 for a new car that ran like a used car since inception. The car is still within the 1-year warranty period of the transmission fix at this point.
I refused to
I Recommend This Dealer:
Georgio LaCorte, Anthony Andreocci, Fernando Franco, Gerard Costigan, Tom Bauer
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