Green Brook Pontiac

Reason for Visit: Sales

I recommend this dealer: No

My Review of Green Brook Pontiac:
STAY AWAY FROM THIS DEALERSHIP!!! Whatever the dealership promises you, GET IT IN WRITING!! Salespeople including management promised the exact car with features that I wanted but had to get from another dealership. Needless to say they got me a car, of course with different options/features that I did not ask for and can't be removed. Features that I did want could be installed at an additional price. And since they got the car at another dealership, my deposit is now non-refundable after the salesperson assured me it was 100% refundable if I changed my mind. I never signed anything. I was even yelled at over the phone by the salesperson and their management when I said I didn't want the car. Don't Trust them. Poorest Customer Service & Business Ethics I've ever encountered. I have complaints in now with the Better Business Bureau & State Attorney General's Office Department of Consumer Affaris.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Green Brook Pontiac:
Do not buy from this dealer! Very pushy, and completely dishonest! Bait and switch tactics when (after days of being told one price) several "errors" came to light, and the Hummer H3 that I came to purchase suddenly was over $2,000 more than the agreed to price I put the deposit down for. Unwanted options all of a suddon could not be removed from vehicle and no deduction whatsoever. I was supposed to receive "supplier" pricing that was no hassle, but instead it was amazingly stressful and totally not necessary. Tactics like these need to be addressed by state and local officials, and word of mouth.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Green Brook Pontiac:
Breen Brook is the best dealership I have ever dealt with. Everyone is very friendly and courteous. They are truly interested in your needs as the customer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Green Brook Pontiac:
Nice dealership to buy a car at.... sales people can be quite pushy at times with you... Pricing has a lot to be desired, somethings a little on the high side. Never get your car serviced here. You'll get the run around... they can never seem to find anything wrong with your vehicle, and when they do it's right before your warranty is out. I had to stop going to Greenbrook, since they couldn't find anything wrong with my car( saying the car was fine), when the mechanic was obviously having a hard time driving my car in the lot. If you leave your car and go home, they won't work on your car until the late afternoon leaving you carless for most of the day. When they do "fix" somehting it's not always even right, ( i got 5 wheel alignments in a matter of a week, gave up and brought it somewhere else) If they order parts, they don't call you to inform that the parts have arrived leaving you to change your work schedule just to have some parts installed. If you buy a car here, just don't get it serviced here... they just don't know what they are doing. After this upcoming visit I HAVE TO GO TO, my Grand Am is never going back there again!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Green Brook Pontiac:
Bought a used Grand Prix from here. Environment was very nice. Sales were a bit pushy, but that's to be expected from a highway dealership. The employee prepping the car caused some mechanical damage, they quickly replaced all affected components with new ones, and offered transportation from my home to the dealership to take delivery. Free popcorn, soda, and lattes in the waiting area was nice too. Title and documentation fees was quite high...several hundred dollars. NJ MVS charges them $60-80 for this, I believe they charged me $250. Most dealerships charge about $80-100. Right before you agree on a price, make them take $150 off for the overpriced doc fees.

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