Greenway Kia West

I am submitting a formal complaint regarding a deeply concerning and unethical experience at one of your Kia dealerships. The conduct I encountered reflects serious issues with this dealership’s integrit concerning and unethical experience at one of your Kia dealerships. The conduct I encountered reflects serious issues with this dealership’s integrity, service standards, and compliance with ethical sales practices. On my recent visit, I returned with my 2021 Kia Seltos SX after having the turbo replaced under warranty. Two weeks later, I brought the car back due to a hissing noise, expecting a simple follow-up adjustment. I chose to wait on-site while the vehicle was inspected. Instead of receiving information from the service department, I was contacted by a sales representative, Elijah Mahogany, who informed me that repairing my car would be “extremely expensive.” Without speaking to service, he immediately attempted to move me into purchasing a new vehicle. He claimed they could match my current payment and encouraged me to test-drive a 2025 Kia Seltos and a Kia Sportage. At no point was I given any explanation from service regarding what was wrong with my car. When the dealership later realized that my credit profile would not allow them to meet the payment they originally promised, the situation escalated into something completely unacceptable. Instead of transparency, I was advised—by multiple sales associates—to voluntarily repossess my current vehicle in order to qualify for a new one. Let me be clear: No legitimate dealership should EVER encourage a customer to destroy their credit, lose their vehicle, or take on serious long-term financial harm simply to meet a sales quota. This is predatory, unethical, and a direct violation of customer trust. It is also an abuse of the Kia brand and reputation. After I refused their aggressive and misleading sales tactics and insisted on knowing what was actually wrong with my car, the sales staff abruptly backed off and told me I could return to service. Only then was I informed that my car was ready—and that the repair was free because they had been fixing their own prior mistake. This means the entire sales pitch was based on false information or deliberate misrepresentation. When I entered my vehicle, I discovered another customer’s keys left in my cupholder. Additionally, I was given the wrong multipoint inspection sheet, which inaccurately stated that I urgently needed brake pads. When I notified the service advisor that I had been given someone else’s inspection sheet, I never received a response. When the correct sheet was eventually provided, it showed that my brake pads were not in need of service at all. These issues indicate a clear lack of care, professionalism, and accuracy—and raise concerns about whether customers are being misled or improperly advised for profit. The combination of: • false or exaggerated claims about my vehicle being “unrepairable,” • pressure to purchase a new vehicle under false pretenses, • encouragement to pursue voluntary repossession, • providing incorrect customer documents, • and leaving another customer’s keys in my vehicle is completely unacceptable and dangerous. I am requesting that Kia Corporate investigate this dealership’s practices immediately. No customer should be exposed to this level of manipulation, dishonesty, and disregard for basic ethical standards. More

I have a Great service in Greenway Kia West and Jesse is a great professional. a great professional. More

Aj is very professional and very outgoing which makes the experience so much fun. He listens and delivers. That’s the kind of team player you need to make you guys successful. experience so much fun. He listens and delivers. That’s the kind of team player you need to make you guys successful. More

Advisors are helpful and kind. The advisors ask questions and look for all potential solutions. They are transparent and helpful. The advisors ask questions and look for all potential solutions. They are transparent and helpful. More

Es muy profesional, educado y me explicó todo de forma clara y precisa, muy amable y respetuoso clara y precisa, muy amable y respetuoso More

They were great. They were heavily understaffed but they were super attentive and gracious. I will continue to do my services at this time They were heavily understaffed but they were super attentive and gracious. I will continue to do my services at this time More

service advisors were fine. the manager was horrible to work with and extremely rude. i’m trying not to let it affect my view on the company but his poor attitude and lack of cu the manager was horrible to work with and extremely rude. i’m trying not to let it affect my view on the company but his poor attitude and lack of customer service skills definitely didn’t help More

I was approached promptly. The staff was friendly and professional. I was satisfied with the service I received. The staff was friendly and professional. I was satisfied with the service I received. More

Great, fast, comfortable, reliable amazing, incredible, enjoyable, trustworthy espectacular, special, unforgettable, coming back really good enjoyable, trustworthy espectacular, special, unforgettable, coming back really good More

He was excellent and very helpful. Got everything done on time and he is a really nice man. Got everything done on time and he is a really nice man. More