Greenway Kia of Franklin - Service Center

We called for an appointment on an oil leak . We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said We came in for our appointment on 3/29/2023 . We again explained the problem They checked our information and said we had 7 recalls also . He said they had cars on lot waiting with oil leaks from February. So they could not help us. Then said we should go somewhere else. Did not even check the leak. We got our Kia Sorento from them and it was still under warranty. Very disappointed in this service , would not recommend this Dealership. More

Service is a 4, but sales is 3. That said, I have recently approached them for another car. That said, I have recently approached them for another car. More

Took my 2021 Telluride in to fix sunroof that spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with per spontaneously came off track. SIX WEEKS later, I am still waiting on ANY communication regarding the situation. Calls go unanswered. I spoke with person on sales side to research the issue, but still no response. I will retrieve vehicle in still-damaged state and stay far, far away from this incompetent bunch. More

I took the car in for an oil change and an air filter. .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was m .. THREE hours later...the car was finished. They told me it was going to be 1 1/2-2hrs and that was with an appointment. I went to pay and it was mentioned to me by a lady who overheard a phone call that the air filter was out of stock and didn't get installed, even though I was about to pay for it. I am grateful she spoke up because I was about to pay for something that never happened. More

Franklin Kia Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No Always great service! Sometimes they are very busy and take a while. Upfront about accidntly damaging my brake rotors when changing my brake pads. No charge for damage they did, free replacement and earned my respect. More

Service center is horrible I would never ever recommend Kia in Franklin!!! Their service center is the worst, and very lazy... I hope I'm never dumb enough go there again!!!! I would never ever recommend Kia in Franklin!!! Their service center is the worst, and very lazy... I hope I'm never dumb enough go there again!!!! More

Excellent service Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waitin Service representative was excellent. Had had a misunderstanding a couple of months ago, and Tairrans made sure this experience was top notch. Waiting space was good. Couldn’t access the guest internet but that wasn’t an issue for me. More