Gregg Orr Toyota

I could have purchased the same vehicle For $6,000 less than what I was being (over) charged at Orr. I ended up purchasing a vehicle at different dealership with a totally different and wonderful experienc than what I was being (over) charged at Orr. I ended up purchasing a vehicle at different dealership with a totally different and wonderful experience. The unprofessional and dismissive Finance person at Orr Toyota in Hot Springs answered every one of my questions with a demeaning tone and flippant answer rather than being professional and answering my questions appropriately. When asking about certain specifics about the transaction, he told me I couldn’t get a better finance rate than what I received- this was false as I received a better finance rate from the other dealership. I learned later that he would not attempt to find me a better rate because he was profiting from that specific lender. I know this because the new dealership explained this to me. My credit score is excellent so this would have not been a problem. This man did not hesitate to ask me several times for the down payment, stating “Bring me that cashier’s check ASAP” multiple times. I was rushed to sign without explanation and rushed out. The car salesman, although very friendly, played the part well when he kept going to his sales manager and coming back to me by saying “You can’t get a better deal anywhere.” And “I can’t believe he made this happen.” I guess this showmanship is just part of the job. (To reiterate- the same car was actually being sold for much much less at the dealership it was located and Orr Toyota told me they “Didn’t know what the car looked like” because they didn’t want to reveal the actual, lower price. I found the car online. ) They also failed to find me what I wanted with my specific requests when the new dealership had no problems finding my vehicle and making calls to get my vehicle. Beware- unfortunately being a woman and making a good income is reason for these people to take advantage of you. I’ve never experienced this in any of my 4 car buying experiences. I beg everyone not to purchase from this particular dealership. My experience at Orr Searcy was much different so I don’t want to badmouth the Orr name completely. Orr Toyota in Hot Springs, AR is extremely dishonest and has a blatant disregard for honest, hardworking customers. They will lie to you and do the least work for the most profit off of you. It’s extremely disheartening businesses and people like these exist. No integrity whatsoever. That is truly embarrassing for them. I know everyone has their own experiences and I hate it for the people who are hardworking and honest, but IT IS POSSIBLE to get a better deal on your car somewhere else. Certain people just won’t try and will hide details about your potential vehicle so they can make a huge profit off you- they are pretty much making you look like an ignorant fool and the finance guy will treat you like one too. Just my opinion though and I truly believe there is nothing they can say to defend their poor practices. More

Outstanding Experience Our overall experience was outstanding. We appreciate the hospitality that came with the time we spent at Gregg Orr Toyota. Friendly people great atm Our overall experience was outstanding. We appreciate the hospitality that came with the time we spent at Gregg Orr Toyota. Friendly people great atmosphere. Also let me brag about the salesman we were blessed to meet named Aryn Cotroneo. He did everything he said he would do to seal the deal, and now we're apart of the G.O.T family. So do not hesitate, head on over to them, you will not regret it. More

Everyone if your needing a new or used car go see my son Tanner Lewis!!! He will give you the most for your trade and he will beat everyone’s price!! Give him a chance you want go wrong he’s the nicest non Tanner Lewis!!! He will give you the most for your trade and he will beat everyone’s price!! Give him a chance you want go wrong he’s the nicest non pressuring salesman you will ever meet(and yes he’s my son) but just ask anyone who knows him you want go wrong!!! More

I had a great experience with Gregg or Toyota! Tanner Lewis was extremely helpful throughout the whole process. Was really knowledgeable about the 4 runners I was looking at. Answered all of the question Lewis was extremely helpful throughout the whole process. Was really knowledgeable about the 4 runners I was looking at. Answered all of the questions I have! Highly recommend Tanner & Gregg Orr Toyota for anyone who is for a new car! More

Stressless I was able to get financed even though my credit is not the best. I got the payments I needed and I love my new vehicle. I was able to get financed even though my credit is not the best. I got the payments I needed and I love my new vehicle. More

They lie Was told the extended warranty wouldn't cost us a dime. LIES. Got my sales contract in and was charged for a $3000 warranty. I contacted them to expla Was told the extended warranty wouldn't cost us a dime. LIES. Got my sales contract in and was charged for a $3000 warranty. I contacted them to explain a mistake was made. He called me and stated he never said that & that it was too expensive to give away. I told him I had 2 witnesses that heard him say it & he still argued that he would never say that. MORE LIES! We were going to purchase an warranty anyway, so why lie. So now we are stuck with the most expensive one they offer, go figure. Please go elsewhere. Don't let them lie to you too. More