Grieco Ford of Delray Beach

MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FR I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING! More

I have been calling this dealership for over a week. My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and n My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and now I have to pay $520 for a new key. And no manager will return my call. Two keys is a pretty standard item to expect when paying a premium price for a used car. I heard from them multiple times a day before I paid them their money. Now crickets. More

STAY AWAY FROM THIS DEALERSHIP , THE REVIEWS ARE AWFUL , BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP OWNER APPARENTLY KNOWS WHATS GOING ON AND DOESNT CARE . DONT SUPPORT THIS BEHAVIOR SEND A CLEAR MESSAGE THE CAR BUYER IS DONE WITH DEALERSHIP GAMES More

Our recent experience with Greico Ford was outstanding. Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once t Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once the diagnosis was made, she ordered the parts which were covered under warranty. We had previously tried to get in at other Ford dealerships to get the car looked at and were given a date more than a month away. Darlene had the car in within a few days of our first phone call. At the time, Darlene said the parts could take 4 to 6 months to come in, which was understandable given the current supply problems. Fortunately, the parts came in much sooner than expected and the car has been repaired already. Thank you, Darlene, for your kindness, understanding, professionalism and wonderful customer service. We couldn’t be happier customers. Ginny G. From New Jersey and Katie G. From Deerfield Beach More

I live 9 hours away in Byron, Georgia. Marvin did great in sending me great video of the mustang I wanted. When I arrived, Marvin had car setting out front and ready. He did great. Marvi Marvin did great in sending me great video of the mustang I wanted. When I arrived, Marvin had car setting out front and ready. He did great. Marvin is great but in 4 weeks my trade in has not been paid off. Marvin has tried to help but no one else will call me back and give answers. I called new sales manager Jeff, and he assures he will have me an answer the next business day. More

First class operation! Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it t Scott, Frank and Shawn were total professionals. I owned and operated a General Motor's Dealership in New York and Connecticut and when I went it to buy my car I just went through there process without going into details about myself. these people are 5 star. I own now one of the largest reputation management companies in the USA and I am very sensitive to how business treat clients because I deal with issues from businesses who have issues. Grieco is one of the best at customer care and treatment. I went to the dealership and did not by this car online More

If you need your car serviced GO ELSEWHERE. It’s like they don’t want to work. The people answering the phone is completely rude when transferring to the correct department. When do transferred It’s like they don’t want to work. The people answering the phone is completely rude when transferring to the correct department. When do transferred no one answers… when you leave a voice mail no one returns… when you go in person no one o owe anything… they had my car for a week 0 communication. Slow!! And it seems like no one wants to work. Ridiculous. More

Unreliable, difficult to get answers, extremely slow. One of the worst experience with a service department I have experienced. Had the car for a full week. Even after we had a service appointment. This One of the worst experience with a service department I have experienced. Had the car for a full week. Even after we had a service appointment. This did not include waiting time for part. More

My question was never answered concerning the hp of the Jaq V8 engine (550 or 575). Why??? Jaq V8 engine (550 or 575). Why??? More

Service department is terrible. Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it...then they told me all of the sudden it was fixed because they reset a code...my vehicle did the exact same thing on my drive home from their shop. When I cled back to ask about bringing it back in they said I'd have to go to the back of the line again. They also told me since my vehicle wasn't showing in error codes in the computer that they didn't really know what they would do. I have gone elsewhere now. If you can avoid Greico Ford in Delray you should steer clear. They will not help you. More