Griffeth Ford

Courteous, do as scheduled, good workmanship, they have been consistent in all my visits to date. been consistent in all my visits to date. More

Travis took the time to show me all the updated features in our new Bronco. in our new Bronco. More

Sales people are great. Service department in the PI location lacks customer service. New truck with 4000 miles on it stalled in town. Had a bed full of groceries and cab fu Service department in the PI location lacks customer service. New truck with 4000 miles on it stalled in town. Had a bed full of groceries and cab full of people. Called service and spoke to service manager and asked if I could have a vehicle brought to me across town so I could transfer groceries and people then they could attempt to drive it to the dealership. He said he couldn’t do that and my only option was to have it towed, he didn’t have an answer as to what I was supposed to do with the groceries and people in my vehicle. I ended up having to call the salesman I bought the truck from to get any assistance at all. He sent a vehicle over, like I asked the service manager to do, so I could transfer everything over and the mechanic who brought me the vehicle drove my truck back. Which, he struggled to get back to the dealership. This is my fourth vehicle through Griffeth, I’ve always had an exceptional experience with sales. I’ve never had issues with service in the Caribou location, but I will never bring my truck back to PI for service unless I have no other choice. This lack of customer service is unacceptable. If my decision to buy another vehicle from Griffeth was based on this experience with the service manager I’d never buy another vehicle there, luckily I’ve had a great experience with sales. More

Identfied the problem, got parts and now it’s fixed. Like the good old days! Like the good old days! More

Always friendly, excellence service offered by professional and knowledgeable staff. You are appreciated for all that you bring. professional and knowledgeable staff. You are appreciated for all that you bring. More

They have a superior customer service. I had my first oil change and tire rotation for free . They even put on my winter tires for free. They said what they would do and the deal was ma I had my first oil change and tire rotation for free . They even put on my winter tires for free. They said what they would do and the deal was made 6 mo ago. Thank you so much Griffeth Ford More

You get top rated service at Griffith Ford in Presque Isle. My car always comes back sparkling clean, which brightens my day. Bob Merrill works extremely hard to take care of all situations in a timely m Isle. My car always comes back sparkling clean, which brightens my day. Bob Merrill works extremely hard to take care of all situations in a timely manner and is always pleasant. More

Great people, will go the extra mile and help you however they can. Always friendly and easy to work with. they can. Always friendly and easy to work with. More

My last appointment there was for an install of a wiring harness for the tow package. They were professional as always and got the job done expeditiously. harness for the tow package. They were professional as always and got the job done expeditiously. More

Low key, low pressure sales experience. Mark answered all my questions professionally and thoroughly and without the usual high pressure sales pitch. Mark answered all my questions professionally and thoroughly and without the usual high pressure sales pitch. More