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Griffin Ford Fort Atkinson

Fort Atkinson, WI

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1,575 Reviews
With 30 years of service to build on, Griffin Ford Fort Atkinson continues to provide the community and surrounding area with hometown care. Key to their success is the dealership team sharing one goal: complete customer satisfaction. Stop in and see why Griffin Ford Fort Atkinson is “Large enough to serve you - Small enough to care”
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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Showing 1,575 reviews

June 05, 2025

They have always done great work on my car, ready when promised,, the staff all helpful. More

by SCARTWRIGHT2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Childers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay
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Aug 29, 2025 -

Griffin Ford Fort Atkinson responded

Thank you for the kind review!

April 25, 2025

I really wish this place was better started of great, both the manager and Dustin porter were a disappointment. Apparently appointments mean nothing to this dealership. I took of and set up a day to come More

by mm.electric
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
John Chady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Schepp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Childers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Griffin Ford Fort Atkinson responded

Mr. Milhouse, I reached out to you to discuss the sequence of events, per your request, but was unable to reach you. I have reviewed the entire text conversation you had with our sales team member yesterday. He did everything you asked of him by text....he sent pictures and custom walk around videos. Once you viewed those, your exact response was "OK, I am going to take off Friday and come out and look at it." You did not express intention to purchase the vehicle yesterday. Your only commitment was to set an appointment to look at it. You did not ask for any purchase price totals or payments, and we did not have any signed purchase agreement or deposit to purchase the vehicle. When we take a deposit, it is to follow through with a purchase, not hold a vehicle. That was Wednesday. Your appointment was for Friday, today. Yesterday was Thursday and we had a different guest inquire on the availability of the vehicle and that guest asked for complete purchase totals and agreed to purchase the vehicle after we provided what they asked for. We reached out to you on Thursday, a day before your appointment, to give you the courtesy of knowing it was sold. We are sorry, but we do not hold vehicles for purchase just based on an appointment. We are not a high pressure dealership, so it is not our policy to contact interested parties to inform them about any other interested parties. We let our guests make thoughtful decisions on their own terms without any high pressure. We are a very honest dealership that treats all guests equally and with respect. We feel our reviews show just that. Again, we are sorry that this opportunity did not work out for you. If you wish to discuss this further, please call me at 920-568-4444. Paul Schepp, General Manager

June 19, 2024

This dealer is over 1-1/2 hours away and I explained to Tyler that I did not want to drive all that way without an agreement on a trade-in value. He gave me an estimated valuation for my trade contingent o More

by IllinoisRoger
Recommend Dealer
No
Employees Worked With
Tyler Fuerstenberg
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Jul 02, 2024 -

Griffin Ford Fort Atkinson responded

Good Afternoon Roger, Thank you for bringing up your concern about your experience at our dealership. Making longer trips to make big purchases can be stressful. We provided a sight unseen range for your trade before you made your way up to the store. When you arrived, we became aware that the trade value you were expecting for your vehicle was based on the value of other cars, like yours, that were being retailed by other dealers. It doesn’t make financial sense for any dealership to take a vehicle in on trade for an amount another dealer is selling that car at, because we would be way out of market trying to turn around and sell it. We also understand you were not pleased with the price of the vehicle you came up to see at our store. Our vehicle is a higher value than the other one you were comparing it to because the other car was not being certified–ours is factory certified–and our car has fewer miles. Due to these factors, it makes sense why the other vehicle was a lower price than the one we have. Both the discrepancy for what your vehicle is worth and what our vehicle is valued at is the reason for why we are several thousand dollars apart from where you want to be on this deal. We appreciate sharing your experience with us, as we take this feedback very seriously. If you have any additional questions or concerns, please reach out to our General Manager, Paul Schepp, at pschepp@gflfa.com or (920) 568-4444.

December 12, 2023

From the start of the process of looking for a new vehicle until the time we drove off the lot with the new vehicle, Dennis was there to help with everything. He was very accommodating and helpful th More

by TJCHRISTIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell
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November 27, 2023

Had a question about a vehicle they had and they responded to my question promptly More

by Mark Barzyk
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2023

Fantastic Dealership. Even better,Service Advisor. CHRIS KERN was friendly, knowledgeable and professional! Very nice working with him. CHRIS was up front about work neede More

by CARMELOBAGLIERI191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duston Henze
Other Employees : CHRIS KERN FIVE STARS
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November 16, 2023

The dealership was clean and inviting I will definitely be using this dealership again. Everyone was very kind. More

by ellissag1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2023

They got me in promptly on their schedule. The appointment went smooth and was completed in the amount of time they anticipated. More

by BadgerBMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2023

Great company good people. Trustworthy and i will return for help with my car. Thanks More

by Eir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Bronson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2023

Scheduling was easy. The staff was pleasant. They my service done in a timely manner. Can recommend. More

by marquezsig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Liebman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Seichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Bronson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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