Griffith Ford San Marcos

As a long time Wimberley Resident , I need my communities assistance please. 151 days ago, I had my Ford Explorer towed to Griffith in Ford San Marcos to have a new sensor put into it. My husband got the ol assistance please. 151 days ago, I had my Ford Explorer towed to Griffith in Ford San Marcos to have a new sensor put into it. My husband got the old sensor out (with the assistance of our son who is an active duty Army large engine mechanic) but here at our home we were unable to put the new sensor into place. Since we couldn't get the new one in, we towed it from Wimberley to where we bought it brand new in 2018. My car only has 47,000 miles on it. My problem is my car is still not fixed and they have replaced so many things on my car now including the alternator, battery, (which was said to be in good condition upon their intake on March 4th) crank sensor, throttle body, reducer wheel, and more but I can't remember the names of it all. On May 22nd they said my car was back jumped. They are trying to say that had happened while in our possession before being towed there. Which is simply untrue. The bill now sits at $7,000 and they said we need a whole new PCM. When I didnt agree with what they are wanting to charge me, I was asked what I thought was a fair price to pay. I am asking all of you, if anyone knows Chris Griffith, owner of Griffith Ford, or a way to let him know that for the last 5 months I have been leaving him a message at the dealership every week. He hasn't returned my calls so maybe he isn't getting the messages. The receptionist always alpologizes and lets me know that he is a very busy man. Im sure he would assist if he knew I was trying to reach him, given the fact he was there to shake my hand when I wrote him a personal check for both of my new cars that I have bought from him and now he won't return my call. Let him know that this Grandma, mother of five, bought my car new from him and it only has 47,000 miles and I would like him to stand by a car he sold to me. More

The finance manager lied through his teeth to me about how long I was financing and what my extended warranty covered just so I would get it so he would get his commission. I tried to call back a few week how long I was financing and what my extended warranty covered just so I would get it so he would get his commission. I tried to call back a few weeks later after I noticed what he did and the manager there told me he was fired for doing this to several people and that I was xxxx out of luck. Its been a year and I still get sick thinking about this place and how they treat first time buyers. DO NOT BUY HERE!!! More

Dealership management and attention to doing right is the worst I've experienced buying a new vehicle. Financial paperwork was not done with correct numbers (higher than agreed to), which says they were tryi worst I've experienced buying a new vehicle. Financial paperwork was not done with correct numbers (higher than agreed to), which says they were trying to pull a fast one. Delivery of the vehicle was disappointing; it was not clean or in new shape, more like a used vehicle that was just taken in on trade. Presistent on keeping the dealer add-ons in the deal, but did not complete all the add-ons. Be careful with this dealership; there are better ones. I would look into how this dealership does business if I were Ford. More

Please people let’s get together at the Griffith Ford San Marcos bcz there was a break in at the property and it was a technician that Ford had hired. That stole car parts and they don’t want to take respons Marcos bcz there was a break in at the property and it was a technician that Ford had hired. That stole car parts and they don’t want to take responsibility for fixing what was damaged under their watch. Truck had been at that dealership for 6 months bcz they figure out what was wrong with it and we get a letter stating that some vehicles were broken into but they won’t pay for fixing it. Like who does that?? We all need to get together and show up at the dealership bcz the whole county needs to know about this crap. More

They stand behind there word and do what’s right, Yes they can mess up you can to. 5 star cuz they took care of me yo the end they can mess up you can to. 5 star cuz they took care of me yo the end More

I "purchased" a new Ford from this dealership. It "was on their other lot". It was to be delivered the next day. About 6PM the next day when I hadn't seen or hear from them, I called and was told It "was on their other lot". It was to be delivered the next day. About 6PM the next day when I hadn't seen or hear from them, I called and was told the car wasn't on their lot. They couldn't find it. When they didn't find it for a week, I asked if I could switch to a car the could find. I was told no. Since Texas law saws you can undo the sale up to 3 days afterwards, I told them I wanted to undo the sale and get my trade back. I was told I would have to pay $9000 on my tradein as it was already sold. Ultimately, I had to call my bank and they agreed to decline the payoff and hold the title. I went back to the dealership and again told them I wanted my trade-in back. They again told me it was sold and out being delivered. That was a lie because I had driven around back and my trade-in was there. Loudly in front of all their other customers, I said "So you sold a car without a title?" and loudly said that my bank was refusing the payoff and keeping the title. They said they would "try to get it back". I waited and they said they already shredded the old plates. Several hours later, they "found" the plates. When they finally brought the car up from behind the building and gave me my keys, I discovered they had drained the gas tank. I barely made it to the nearest gas station. After I filled it up, I drove to Covert Ford in Austin and traded it in for a similar car. I saved thousands of dollars by buying at Covert. More

The absolute xxxxing worst experience I have ever had buying a car and trading one in. I traded in my Ford Mustang and wasn't given the plates back, then told they threw them away afterwards without e buying a car and trading one in. I traded in my Ford Mustang and wasn't given the plates back, then told they threw them away afterwards without even asking me if I wanted them. Which I didn't find out till I called them to find the plates, where I was given the round around for a week straight to then be told the threw them out I was given a temporary paper plate that expired after 2 days for my new Mustang and they didn't send me my paper license plate for over a week until I called them to get them to send it Then they got my actual plates in on a Wednesday and said they'd mail them to me. I then called on Friday only to be told they never sent them out. If you buy from here, keep calling or showing up because once you leave the lot, you don't exist anymore. More

Stay clear of this place if your shopping for a used vehicle. Once you drive it off the lot they wash their hands of you. I drove 2 hours and purchased 2 cars on Saturday. I guess I should have known to vehicle. Once you drive it off the lot they wash their hands of you. I drove 2 hours and purchased 2 cars on Saturday. I guess I should have known to run when they couldn't even get the paperwork sorted out correctly. On the drive home literally less than an hour after leaving their lot and 30 minutes after they closed the 21' Kia Forte I purchased for my teenage son, dashboard lights up like a Christmas tree. The car acted like I just got into a collision. I get out to inspect the car and notice a bulge in one of the tires. I tried calling them up right away as I'm not entirely comfortable driving this thing anymore, but now it's after hours and guess what their voicemail box was full and couldn't even leave a message. My only option was to finish the drive home. Next day, out looking at everything and also find that the rear passenger window won't roll down. Motor sounds like its working but glass doesn't move. Take it in Monday morning to get the tires replaced and find out that in addition to the one with a bulge, one has a nail in it leaking air and another one has a gouge in it. The lights miraculously turned off but now I don't trust it in addition to needing new tires and getting the rear window fixed. I exchanged several calls with the salesman and the floor manager sending pics and video of everything. This was literally Monday morning after purchasing the car Saturday afternoon. I was basically told "to bad so sad". Wish I could do more for you but I can't. They can, they just don't want to. Their actions or lack thereof all but say the only thing they care about is making the sale. They are the exact reason why so many car dealerships have bad reputations. I told both of the guys that I spoke with that it would be different if it was even 3 days after the sale, but I tried calling an hour after leaving the day of the sale. Buyer beware, I will stay close to home now and look for a dealership that actually cares about the customer and knows what service after the sale actually means. More

I had a very positive experience in the service department. My car had been having issues for months and I was finally able to get it in. My service advisor was David and he really helped walk me t department. My car had been having issues for months and I was finally able to get it in. My service advisor was David and he really helped walk me through the entire process. He kept me updated through the process even calling to let me know a part was on backorder. I really appreciated his help. More