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Grinwald Ford - Service Center

Watertown, WI

4.6
100 Reviews
Call Service Center (920) 261-1800

100 Reviews of Grinwald Ford - Service Center

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May 23, 2025

Super friendly customer service. They took care of my cars recall and had a clean loaner truck waiting for us. More

by Cloontjer44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025

Great place for service. Ver pleasant employees. Recommended anyone to take their vehicle here for service More

by Kbrowne_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025

Oil change and tire rotation went smoothly. Technician demonstrated respect for my truck and wiped down areas he worked. Was glad to see he used a torque wrench to torque the lugnuts rather tha More

by Jb9mmguy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Grinwald Ford responded

Good Afternoon~ Hearing that your service visit went "smoothly" is the best thing we can hope for! Thank you for sharing your experience and look forward to seeing you again soon! 😀

May 08, 2025

Needed quotes on a set of tires, Ralph did that while I was there. Made me aware of where to that had to be done on our 2007 Lexus in the near future More

by danolej
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
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May 14, 2025 -

Grinwald Ford responded

Good Afternoon! Thank you for your feedback regarding the Quick Lane! We are very happy that Ralph was able to gather a quote while you were still here waiting as safety should be the number one priority that is communicated to our customers. Hope to see you again, and thank you for your business! 😀

May 05, 2025

Used the quick lube service and found it to be friendly and fast. Kept me up dated with status of service. More

by taziety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Grinwald Ford responded

Hi Thomas! Thank you so much for the great review focusing on The Quick Lane Team! We are glad the team kept you informed on your service needs, as they work hard to provide the best customer service there is to offer. See you again soon! 😀

May 03, 2025

Kyle located an Escape that matched my criteria. This was for a sale, not for service. More

by g.rummler
Recommend Dealer
Yes
Employees Worked With
Kyle Strauss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Grinwald Ford responded

Hi Glenn~ Thanks for taking the time to leave us a 5 star review! We are happy that Kyle was able to find the vehicle you were hoping for. Our Sales Team does their absolute best to please the customer and will exhaust all options to do that. Safe travels, and enjoy your new Ford Escape ST. 😀

May 02, 2025

Nino was very helpful. She kept me informed during every step of the repair process. I will also be bringing my personal vehicle in because of the great service I received More

by Derek.keller
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Joeckel
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May 07, 2025 -

Grinwald Ford responded

Hi Derek~ Thank you so much for taking the time to leave a review highlighting our Service Team! We are happy that Nina was on top of your service needs. The team works to provide the best customer service there is to offer. And we welcome you as a new customer! 😊

April 25, 2025

Provided above and beyond service! Chelsea kept us well informed about our order even through the slight delays at the manufacturing level. More

by AL34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Grinwald-Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Grinwald Ford responded

Good Afternoon! Congrats on your new vehicle! Our Sales Team works hard to provide the best communication possible. Thanks for your patience on your order out, as dates can change. We are so glad you enjoyed your experience with Grinwald Ford. Hope to see you again soon! 😀

April 23, 2025

Angel Oquendo is a courteous, knowledgable employee who is a true asset to this dealership. He was able to squeeze me in during an emergency, and I would use this dealership anytime based on this one exper More

by Deb A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Grinwald Ford responded

Hi Deb! Thank you for taking to time to leave this wonderful review highlighting our Service Team! Our team of professionals take pride in their customer service skills, and try to provide the best service possible. We are glad we could accommodate you, and hope to see you again! 😀

April 22, 2025

Their customer service at the quick lube location is second to none. Their sales staff is outstanding. More

by KENMATTHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Grinwald
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Apr 23, 2025 -

Grinwald Ford responded

Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀

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