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Grinwald Ford - Service Center

Watertown, WI

4.6
121 Reviews

121 Reviews of Grinwald Ford - Service Center

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August 20, 2025

Had warning symbols come and go. 2011 F150 ät 150,000 miles. Wrench and Advance Trac warnings.Tech noted low battery. Also noticed noise coming from water pump.Pump and battery repla More

by kjdunneisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Grinwald Ford responded

Hi Kathy~ Thank you so much for sharing your experience with us! We loved being of service to you and hope we can assist you again soon...we appreciate your business! 😀

August 18, 2025

Went in for 7500 mile check up/oil change. Also have a concern with brake vibration when braking hard at hwy speeds (65 mph +). Angelo experienced the issue and set me up for a diagnostic appt More

by Ren
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Oquendo
Aug 19, 2025 -

Grinwald Ford responded

Hi Ren~ Thank you for taking the time to leave us a review! Glad Angel was able to experience the issue and get you scheduled properly with our master mechanic so we can get this diagnosed for you. Appreciate your business! 😀

August 06, 2025

They always make servicing my car easy peasy! I LOVE the valet service! My friends are jealous that their places don’t offer this. More

by ajms96
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Grinwald Ford responded

Good Morning~ Thanks so much for taking the time to share your experience! We agree! Our pick up/delivery service is an excellent option for our customers, as we know time is so valuable. See you again soon! 😀

August 05, 2025

Ralph Schmidt is an outstanding service person and he has been an outstanding addition at Grinwald More

by nearypatrickj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Grinwald Ford responded

Thank you Patrick, for the fantastic review highlighting Ralph in our Quick Lane! He loves being a service to our customers and hopes he can assist you again! 😀

August 04, 2025

Great dealership and great service. Very friendly and knowledgeable employees. Very easy to schedule. Great experience. More

by jason@seljan.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Grinwald Ford responded

Hi Jason~ Thank you for the fantastic review! We are happy to be of service to you and hope to assist you again soon. 😀

August 04, 2025

Great people, great service! I know I can depend on them to do a thorough job. More

by bloggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Grinwald Ford responded

Hi Bob~ We greatly appreciate your loyalty to Grinwald Ford, and thank you for sharing your experience!

July 23, 2025

Very professional great service explained everything fixed the first time. Would recommend service tech Jon was great as well More

by walleyeguide01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Grinwald Ford responded

Hello~ Thank you for the fantastic review highlighting our Service Team! We appreciate your recommendations and hope to work with you again! 😀

July 22, 2025

They always treat me fairly. Friendly customer service. Service is done in a timely manner. More

by CCDOVNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Jul 23, 2025 -

Grinwald Ford responded

Hi Chris~ We are glad to hear we provided you with friendly and timely service! Appreciate your feedback and look forward to seeing you again. 😀

July 21, 2025

Service writer was excellent to deal with, not pushy like many others I've dealt with in the past More

by michaelgwestphal
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Grinwald Ford responded

Hi Michael! Thank you for sharing your experience with us! Our Service Team works to provide the best customer service there is to offer. See you next time. 😀

July 18, 2025

Great service knowledgeable staff. Always willing to do their best to accommodate my schedule and checking for recalls and updates needed. More

by gdishneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Grinwald Ford responded

Hi Gail~ Thank you so much for your recommendations! Our staff of professionals is very dedicated to our customers and always provide the best service possible. We really appreciate your business! See you again soon! 😀

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