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Grinwald Ford - Service Center

Watertown, WI

4.6
121 Reviews
Call Service Center (920) 261-1800

121 Reviews of Grinwald Ford - Service Center

Sort by
July 17, 2025

Employees are friendly and helpful, as well as being professional and quite efficient. Making appointments is easy and work being done is completed in a timely manner. More

by mtodd634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Grinwald Ford responded

Hello~ Thank you so much for leaving our Service Team this great review! They do work hard to provide the best customer service there is to offer. We appreciate your business! 😀

July 13, 2025

They get us in when we call seems like good work if we have a question they help us More

by MDQUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

June 26, 2025

Great service Rachel was awesome so was John fixed the first time will recommend Thanks More

by nick@assocci.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon plauts
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Jul 09, 2025 -

Grinwald Ford responded

Hi Nick~ Thank you for taking the time to leave a review highlighting our Service Team! They work very hard to provide our customers with only the best there is to offer! It's wonderful to hear that Rachel Smith and Jon Pautz helped to make your experience a positive one. Thank you for your business 😊

June 23, 2025

Everyone there has always been very pleasant and helpful to me. I would recommend you to anyone More

by babsgmax6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Grinwald Ford responded

Hello~ Thanks so much for taking the time and leaving us a 5 star review! Our team of professionals is dedicated to providing the best customer service possible. We appreciate your business! 😊

June 21, 2025

Ralph is great. I wish I had a Ralph at some of my other life business interactions! More

by C K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Grinwald Ford responded

Hi~ Thank you so much for taking the time to leave this review highlighting our Quick Lane. We are thrilled that you are enjoying your experiences with Ralph, he is well versed and a great asset to our team! We appreciate your business!

June 17, 2025

Grimwald Ford is the best place for vehicle service. The staff is 2 nd to no one. A great place to get your vehicle serviced. The most pleasant people to be around. Always honest with the customers. More

by kdstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Buske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Grinwald Ford responded

Hi Ken! We would like to thank you for your recommendations and fantastic review! Our team of professionals are always working hard to provide the best service there is. We appreciate your business! 😀

June 14, 2025

Great staff…phone calls promptly answered. Facility is clean and welcoming. The location is easily accessible. More

by champton23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Grinwald Ford responded

Good Morning~ Thank you for taking the time to leave this great review about our dealership! We appreciate your business! 😊

June 11, 2025

Quick to the point for the work, that needed to be done with enjoyable chitchat after business has been handled More

by STguy
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Joeckel
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Jun 13, 2025 -

Grinwald Ford responded

Hello~ Thank you for taking the time to leave us a 5 star review highlighting our Service Team! We appreciate your business! 😊

June 10, 2025

They knew of warranty work that needed to be done and should have informed me updates weren't available at this time. Was waste of my time and there's communication needs to be better. Everyone was nice More

by jsuber0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Grinwald Ford responded

I am so sorry to hear you were not happy with your experience here. I did follow up on the recalls you had outstanding. One of the three recalls required us to have your vehicle here in the shop before we could tell if futher action needed to be taken. I don't know if that was fully communicated to you when you were here. If not, I am really sorry about that! Thank you for servicing here and if you have further questions feel free to reach out to me directly.- Chelsea 920-261-1800

June 03, 2025

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

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