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Grote Automotive - Service Center

Fort Wayne, IN

4.5
44 Reviews
Call Service Center (260) 422-5000

44 Reviews of Grote Automotive - Service Center

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May 07, 2025

PATRICK IS SO HANSOM AND TAKES CARE OF CAR VERY WELL, ALWAYS ASKS IF WE WANT OIL! More

by autocaresolutions
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Grote Mitsubishi responded

Thank you to our friends at Autocare Solutions! We truly value our partnership and appreciate the kind words. Patrick is definitely a gem on our team—we’re lucky to have him! Looking forward to many more successful and smooth collaborations together!

April 29, 2025

So thrilled to be able to get a dependable vehicle to replace the one that unfortunately is undrivable. Jennifer was just amazing and helpful in every way. Y'all definitely better keep her 💯😁 More

by AmyRose8105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Grote Mitsubishi responded

Thank you so much, Amy! We're thrilled to hear you found a dependable vehicle, and even more excited that Jennifer made the experience so great for you! We'll definitely hang on to her — she's a gem! 😊 Congrats on your new ride!

April 23, 2025

Very good experience. Everyone professional and had a sense of concern and urgency. Thank you More

by Lisahughes1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Grote Mitsubishi responded

Thank you, Lisa! We’re delighted to hear you had a great experience and felt our team’s professionalism, concern, and urgency. Your feedback means a lot. We’re always here if you need anything!

April 07, 2025

The service was prompt and willingness to answer any questions and concerns I inquired about. More

by theresastapleton18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! 😊 We're glad to hear that you received prompt service and felt that your questions and concerns were addressed. We're always here to help!

March 23, 2025

Friendly, definitely dependable, makes you feel more like a family than a customer. They take pride in their work and never let you walk away unsatisfied. You can get an oil change from a lot of places but w More

by deneanpatton26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words! We're thrilled to hear that you feel like family when you visit us. Providing a warm, welcoming experience and top-notch service is what we strive for every day. We truly appreciate your support and recognition of our team—from our service techs to the friendly face making that delicious popcorn! 😊 We look forward to seeing you again for your next visit! 🚗✨

March 22, 2025

I didn't deal with Grote Mitsubishi nor Meagan. I dealt with Grote Automotive in Elkhart, Indiana. My sales man was named Colton. Colton & that dealership was a 4 out of 5 stars. They helped get me More

by rbprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton-Salesman at Grote Automotive in Elkhart Indiana
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Mar 24, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that Colton and the team at Grote Automotive in Elkhart were able to help you find a better vehicle that you love! We appreciate your honest review and are always here if you need anything in the future. Enjoy your new ride! 🚗😊

March 20, 2025

Service is great has great service tech in indiana that take great great care of your vehicle!! More

by Nessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos services tech
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Mar 20, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words, Nessa! We're thrilled to hear that you had a great experience with Zach and Megan. We take pride in caring for your vehicle, and it's wonderful to know that Carlos took excellent care of it. We appreciate your trust in us, and if you ever need anything else, don't hesitate to reach out!

March 13, 2025

Very professional in what they do taking care of the customer as if it was their car. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Grote Mitsubishi responded

Thank you, Frank! We appreciate your kind words and are glad to hear you had a great experience. Taking care of our customers like family is what we strive for!

March 08, 2025

prompt service by the service personnels. Delivery and pick was vey convenient . Servie cost was well explained. Only regret that at the time of the payment additional 3% charge using credi More

by pramukhswami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that you were satisfied with the prompt service and convenient delivery and pickup. We apologize for the lack of clarity regarding the additional credit card fee at the time of payment. We will make sure to improve communication about this charge moving forward. We appreciate your understanding and hope to serve you again soon!

March 02, 2025

I am always happy with everything and everyone, you get in right away and are always coming out letting you know what is going on . Thank you More

by darlafaber81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Grote Mitsubishi responded

Thank you, Darla! 😊 We're so glad to hear that Zach and Megan took great care of you and kept you informed throughout the process! 🚗👏 We appreciate your kind words and loyalty. See you next time!

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