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Grote Automotive - Service Center

Fort Wayne, IN

4.4
66 Reviews
Call Service Center (260) 422-5000

66 Reviews of Grote Automotive - Service Center

Sort by
August 21, 2025

Excellent That's why I always come there because of the professionalism and the courtesy Helpful More

by wrightgreg1710
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Burdette
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Aug 22, 2025 -

Grote Mitsubishi responded

Thank you so much for your loyalty! We truly appreciate your kind words about our professionalism and courtesy, and we’re always happy to help. Looking forward to seeing you again!

August 12, 2025

Grote always knows how to take great care of my car! I trust no one else! More

by hmc.fr08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Grote Mitsubishi responded

Thank you for your loyalty and trust! We’re honored to be the ones you choose to care for your car, and we’ll always work hard to keep it in top shape. We look forward to seeing you next time! 🚗✨

August 07, 2025

Always very friendly and timely with appointments. Car returned clean. Easy to schedule any appointments. More

by HARROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Grote Mitsubishi responded

Thank you so much for your kind words! We're glad to hear that your experience was friendly, timely, and easy from start to finish. We appreciate your trust in us and look forward to seeing you again at your next appointment!

August 05, 2025

Mis diagnosed and suggest whole clutch fly wheel after they could not determine the problem. Nothing but emails and txt after. More

by frpvict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Burdette
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Grote Mitsubishi responded

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Our goal is always to provide clear, accurate service, and it sounds like we missed the mark here. We’d appreciate the opportunity to make things right — please reach out to our service team directly so we can look into this further and work toward a resolution.

July 26, 2025

I am always happy with my experience at Grote. The people are awesomely friendly, courteous, and helpful Megan and Zach are a pleasure to work with! Excellent and timely service. Could not ask More

by sistersamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Grote Mitsubishi responded

Thank you so much for the kind words! We’re so glad to hear that you had another great experience with our team. Megan and Zach will be thrilled to know their efforts made a difference. We truly appreciate your continued trust in us—thank you for being part of the Grote family! 💙🚗🔧

July 15, 2025

They are away good to me and doesn’t try to sell me service I don’t need or want. More

by jmgillingham788183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Grote Mitsubishi responded

Thank you so much for your continued trust! We're glad to hear you feel taken care of without any pressure. It's always our goal to provide honest, helpful service every time you visit. We appreciate you!

July 13, 2025

They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on. More

by micquail_kizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Grote Mitsubishi responded

Thank you for your feedback, Micquail. We’re sorry to hear your service light is still on — that’s definitely not the experience we want for you. Please feel free to reach out or stop by so we can take a closer look and make things right. We appreciate you giving us the opportunity to improve.

July 12, 2025

Appreciate you guys. Always fast efficient and do a great job thank you thank you will be buying my next vehicle from you guys as well More

by wilcoxleila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2025 -

Grote Mitsubishi responded

Leila, we appreciate you just as much! Thank you for the kind words about our service department. We’re so glad to hear you’ve had fast, efficient service and that everything was done right. We look forward to helping you with your next vehicle too!

June 26, 2025

I had to take my car in 4 different times just for them to fix a tail light harness and they charged me for an oil change that was supposed to be free. More

by storielonnie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Burdette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Grote Mitsubishi responded

We sincerely apologize for the repeated visits and the billing issue — that’s frustrating, and it shouldn’t have happened. We appreciate you bringing it to our attention. Please contact us with your service info so we can review what went wrong and make sure it's corrected. Your trust matters to us, and we’d like the opportunity to restore it.

June 20, 2025

Great service. Very friendly employees and they answer all your questions. Very pleased with there work. More

by clydenumber1dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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