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Grote Automotive - Service Center

Fort Wayne, IN

4.5
44 Reviews
Call Service Center (260) 422-5000

44 Reviews of Grote Automotive - Service Center

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December 20, 2024

Had battery installed on van I bought from them . Wait on van to be done More

by jarbuckle6051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cayler Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Grote Mitsubishi responded

Thank you for the 5-star review! Your kind words and recommendation mean the world to us. Please feel free to contact any of our friendly sales or service professionals if you have any questions or concerns in the future.

December 17, 2024

It was a very pleasant experience! Everyone was professional and very friendly and helpful! Will look forward to our next oil change! More

by bobsuecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Grote Mitsubishi responded

Thank you for the wonderful feedback! We're thrilled to hear Zach and Megan in the service department made your visit pleasant and enjoyable. We pride ourselves on providing professional and friendly service, and we look forward to seeing you again for your next oil change!

December 16, 2024

quick friendly service, very professional, easy to schedule an appointment, great rates for oil changes and maintenance More

by aboldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We're thrilled to hear you had a quick and friendly experience with us. Providing professional service, easy scheduling, and great rates is what we aim for. We look forward to helping you with your next oil change or maintenance appointment!

December 14, 2024

I’m thankful for the Zurich warranty for paid completely for upper and lower oil pan gaskets and new transmission installed. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Grote Mitsubishi responded

Thank you for your positive feedback. We are thrilled to hear your Zurich contract covered all repairs! We look forward to working with you again in the future.

December 09, 2024

Is was great as I expected, inexpensive, fast, friendly, I would recommend the service department to anyone More

by tyreemenifee82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We're thrilled to hear that our service department met your expectations with fast, friendly, and affordable service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

December 06, 2024

We have been going to this dealership for years ever since 2015. They have great service and the staff is friendly. I would recommend them to anybody that needs work on their vehicle or to purchase one. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Grote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Cossairt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Bayoneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Smith
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Dec 06, 2024 -

Grote Mitsubishi responded

Thank you, Jerry, for your loyalty and trust since 2015! We're so glad to hear you've had consistently great experiences with our team. Your recommendation means so much to us, and we look forward to continuing to provide you with top-notch service. See you next time!

December 03, 2024

kindly offered shuttle service promptly so I can get to work on time. Prompt serve. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Grote Mitsubishi responded

Thank you, Frank! We’re so glad our shuttle service helped you get to work on time. We appreciate your kind words and look forward to assisting you again in the future!

December 01, 2024

Sold me a truck with bald tires and bad brakes. 3-4 months after buying it, when I took it in for an oil change they said the shocks and struts were bad and it'd cost me 1400 to repair. I went off More

by baileykb.6413
Recommend Dealer
No
Employees Worked With
Liam
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Dec 01, 2024 -

Grote Mitsubishi responded

We sincerely apologize for the issues you’ve experienced and for the lack of follow-up on our part. Your feedback is extremely important to us, and we take these matters very seriously. It’s our goal to ensure every vehicle we sell is in safe and reliable condition, and we regret if we fell short of that standard in your case. We’d like to investigate this further to understand what happened and explore how we can make things right. Please reach out to our management team directly at 260-422-5000 so we can review your situation and work toward a resolution. Thank you for bringing this to our attention. We value your business and hope to regain your trust in us once again.

December 01, 2024

I’m thankful that dealership work with warranty company getting the most expensive repair coverage with no cost to me. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We’re thrilled we could work with your warranty company to provide you with the best repair coverage at no cost. It’s our goal to make the process as smooth and stress-free as possible. If you ever need anything in the future, don’t hesitate to reach out!

December 01, 2024

I had a great experience and would recommend seeing Matthew Micheal. Professional, friendly, and worked hard finding me a nice vehicle. The whole staff was great. More

by delaneyface7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Grote Mitsubishi responded

Thank you for sharing your positive experience! It sounds like Matthew and the entire team went above and beyond to make your car-buying process enjoyable. Professionalism, friendliness, and hard work truly make a difference. Your recommendation will surely help others considering their services!

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