Group 1 Buick GMC South

We made an appointment. Gloria took it right away. They did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. More

I brought my car in for a recall, my wait was from 2:45 p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to s p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to see if we (the customers) had been helped and were alright. Although we weren't formally introduced, I knew it was him, because he was dressed different from the other employees and his demeanor was that of a Boss. It is very rare that you attend a business and the Owner will stop his/her busy schedule and come by the waiting room to say hello. This make customers feel more comfortable. This dealership, has got several additives to make you feel at home, i.e., fresh coffee,water (ice cold in individual bottles) and fresh baked cookies. There was nother time that I was there and they had customer appreciation with Bar-B-Que and sides to go with it and as the customers entered into the dealership, they were told to go to the conference room and help themselves. I been to other appreciation benefits and by the time the employees finished, there was nothing for the customers. There has only been one other car dealer that I've visited in pass years, that I had this much confidence in and it is gone out of business. There is another dealership down the way from B&M, but it doesn't come close to the personable and professional feeling you receive from B&M. My only 2 suggestions are (1) consider placing seat covers in the restrooms and a trash can near the door for soild paper towels. Some people do not like to open the door with just washed hands, it defeats the purpose. Thank you Mr. Beck and staff, keep up the good work. More

This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but not pressured to complete the repairs. All the staff was friendly and Rosie was professional and knowledgeable. I will return and tell my family and friends. More

take my acadia there for water leak.. they say they fix it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers. it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers... More

My wife's Saturn ignition would not disengage. The "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take 4-6 hrs, and then she would have to pay for it out of pocket. She drove into the lot, Beck and Masten personnel had her GM service plan up on the computer in 30 seconds, and she drove away in her own car less than 2 hrs later. Superb service across the board from the technicians doing the work and the management team for helping out. We are definitely moving our business from the authorized dealer to this one. This was the type of service Saturn gave us, which is why we went with GM in the first place. Thanks guys. More

Was impressed from the minute I stepped on the car lot. All staff were polite, professional and helpful. Didn't feel pressured to make a decision until I could review all aspects of the vehicle I was inter All staff were polite, professional and helpful. Didn't feel pressured to make a decision until I could review all aspects of the vehicle I was interested in. Will definitely recommend this dealership to anyone looking to be taken care of with their vehicle purchase. Toby O. is one of a kind, genuine in his want to make you feel comfortable with the purchase and answering any questions. Thanks for a great buying experience!! More

My entire experience with Beck & Masten GMC Gulf Freeway was awesome. Wendell really has the knowledge about his products. Two thumbs up Wendell.This purchase was number two and I will sure be back Freeway was awesome. Wendell really has the knowledge about his products. Two thumbs up Wendell.This purchase was number two and I will sure be back in the future. Thanks for all your help. More

Everytime I go to this dealer for service, I feel like they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car ther they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car there. They will continue to have me as a loyal customer, and Rosie is great. More

Great experience overall. Ricardo Garza and Robert Pfister assisted in every step of the purchase with respect and politeness- from selecting the vehicle to the financing. Great team! Both were very h Pfister assisted in every step of the purchase with respect and politeness- from selecting the vehicle to the financing. Great team! Both were very honest and I didn't feel pushed into the sell. My time and vehicle preferences were respected. I drove away feeling comfortable that it was a good investment. I would definitely recommend to family and friends, keep up the good work!- Great customer service skills from both!! Thanks! Maria Aguilar More

Very good salesman. Did not like the pressure put on to buy paint sealant, carpet treatment, and extended warranty. Other than that, the experience was good! buy paint sealant, carpet treatment, and extended warranty. Other than that, the experience was good! More