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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
857 Reviews

857 Reviews of Group 1 Ford El Paso - Service Center

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September 27, 2025

Thank you for your great service. I really like my Bronco. Will use your services again More

by martin.martha.rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
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September 27, 2025

Great customer service. Vehicle was ready in a timely manner. And they loved Chucky. Friend till the end More

by Trustinme25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2025

great customer service, nice drink station, loved using Lyft-took me to work. Staff friendly and helpful More

by jac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Howard
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Sep 27, 2025 -

Group 1 Ford El Paso responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 25, 2025

We have always been happy with this dealership Shamaly and Group 1 Ford. We have purchased 3 Ford vehicles from them More

by sandyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade from the service department is excellent
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Sep 27, 2025 -

Group 1 Ford El Paso responded

Hi, thank you so much for your positive comments about Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2025

One of the best I've ever taken my vehicles for service or purchased from More

by roperjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele- Service Rep
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Sep 25, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2025

The whole experience from initial call to make appointment and dropping the vehicle was an excellent . More

by reyescorral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2025

I love the customer service and how attentive they are with the issues and vehicles More

by Anabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
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Sep 23, 2025 -

Group 1 Ford El Paso responded

Hi Anabel, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2025

Very good service. Courteous and professional. They kepte informed about the repairs and status of my vehicle. I would highly recommend them for service to your vehicl More

by Musa53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
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Sep 21, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 20, 2025

The service and customer service was absolutely outstanding here. My first time visiting was a pleasure and I appreciate Kay for helping me! More

by jle2909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Sep 21, 2025 -

Group 1 Ford El Paso responded

Hello, we're happy you found Kay to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2025

Nice people with very good attitude to resolve problems, plus nice atmosphere in the waiting room More

by Jesús Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Sep 21, 2025 -

Group 1 Ford El Paso responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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