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Group 1 Ford El Paso - Service Center

El Paso, TX

4.8
857 Reviews

857 Reviews of Group 1 Ford El Paso - Service Center

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July 03, 2023

Very professional and took immediate car of my vehicle with no appointment for a service. Ensured there were no recalls and complied with my request of certain additional items I wanted checked. More

by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Antonio P.
Aug 03, 2023 -

Group 1 Ford El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 03, 2023

Shamaley ford services was fast and on point. they didn't sale me anything that I didn't need. My service advisor was a true professional at her job. More

by bigherb.ha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
Aug 03, 2023 -

Group 1 Ford El Paso responded

At Shamaley Ford, we are very pleased to hear that our service team was able to provide you with an enjoyable service experience. Thank you for your Five Star review and we look forward to the opportunity to assist you again in the future!

July 02, 2023

Excellent service from beginning to end. Greater Jose updated me on everything for my Bronco. More

by yapa82.sl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 04, 2023 -

Group 1 Ford El Paso responded

We are very happy to have provided you with such a positive experience!

July 01, 2023

Excellent job my vehicle was fix te first time all my concerns were addressed my truck was clean berry good experience thank you shamaley ford, More

by JOSE RUIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron wade
Aug 02, 2023 -

Group 1 Ford El Paso responded

Hi Jose, Thank you for the Five-Star review and for choosing Shamaley Ford! We're happy to have provided you with excellent service and that our service team could address your concerns. We look forward to serving you again.

July 01, 2023

Very, clean and staff very professional. Marco was extremely helpful and kept in communication with about status of my car. Great job More

by Gilbert_nevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Jul 04, 2023 -

Group 1 Ford El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Alexis service advisor very professional. Excellent customer service and highly recommend him for your auto service needs. More

by Dcaro
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 13, 2023 -

Group 1 Ford El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 30, 2023

Great service, fair prices, and professional customer service every time! Our go to vehicle service spot! More

by lopezusaf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 01, 2023 -

Group 1 Ford El Paso responded

Thank you so much for the positive review!

June 25, 2023

The people at Shamaley Ford are polite. I arrived @ 6:30 Monday morning. The gentleman who spoke to me was polite and customer oriented. Told my is going to be ready about hour and 30 minute More

by herimendoza52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 27, 2023 -

Group 1 Ford El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 25, 2023

Not convenient for service on walk in basis. Turned away once, almost a second time. More

by Gilbert.Ramirez812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jul 05, 2023 -

Group 1 Ford El Paso responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Sasha Martinez Customer Relations Director smartinez@group1auto.com

June 22, 2023

It took 6 days but well worth it Jerry and Robert did a great job on my truck. Thank you.. More

by Beatty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry the supervisor, Robert the mechanic
Jun 24, 2023 -

Group 1 Ford El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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