Group 1 Ford El Paso - Service Center

Worst service department! Please do not take your vehicle to Shamaley Ford, they have no respect for a customer's time. First of all, it took them close to 3 hours to do a simp Please do not take your vehicle to Shamaley Ford, they have no respect for a customer's time. First of all, it took them close to 3 hours to do a simple oil change. I've had my oil changed at other dealership service departments and they take about an hour and include a nice car wash, which Shamaley didn't. The worst part of this experience was the utter lack of respect for my time! When my car was finally ready, they left my paperwork on the desk of an advisor who was out to lunch. Had I not asked other advisors standing around, just chit chatting and laughing, for an update on my vehicle, I would have had to waited until this employee finished his lunch. I'm not paying to wait for employees to have lunch! To top all this off, I get a call from someone at (915) 591-8600, 2 days later, not only trying to justify their incompetence, but demanding to see receipts of my previous experiences at other Ford dealership service departments, implying I was lying about their great service. He was rude and would interup me as I was explaining my horrible experience at Shamaley. Minimizing their shortcomings, saying the incident with my completed paperwork sitting untouched on an advisor's desk who's out to lunch, doesn't happen very often. His apology was so insincere that I refused his offering of a free vehicle wash, why would I trust him, when he seemed angered at my posted reviews. He went as far as to ask me where and how many reviews I had posted. Please keep away from Shamaley Ford's service department! More

Received Exceptional customer service from Service Advisor My husband and I took both our Ford vehicles to Shamaley Ford today to have them serviced. We received Exceptional customer service from our Service A My husband and I took both our Ford vehicles to Shamaley Ford today to have them serviced. We received Exceptional customer service from our Service Advisor Ryan Gorman. From start to finish, he was very knowledgeable, organized, and pleasant to deal with. He had both our vehicles back to us within just a few hours, with the work having been completed to our complete satisfaction. We’d both like to tell Ryan “ Great Job”. From one Veteran to another, We both Thank you. “ More

Service Only came for oil change and tire rotation and mess up my brakes explain to them situation but not willing to help at all know have to fix them somewh Only came for oil change and tire rotation and mess up my brakes explain to them situation but not willing to help at all know have to fix them somewhere else More

Horrible Service Horrible Horrible service....When its money they are all over you but now that my Truck is in the shop and has been for 4 days i cant get no answer o Horrible Horrible service....When its money they are all over you but now that my Truck is in the shop and has been for 4 days i cant get no answer or no one to call back...I totally understand they are busy or short handed but it takes 5 min to put A scanner to find whats wrong with it... well it took me less than 5 min to find out ...... Powertrain Control Monitor Module (PCMM) and other control modules on the vehicle are not communicating with each other. The circuit most often used to communicate with is known as Controller Area Network bus communications, or simply put, CAN bus.... Im out a truck with no way to get to work in Carlsbad because they cant give me a RENTAL until they Diagnose whats wrong with it...So now I have to pay for my rental and lose time from work Because the $67,000 truck cant be looked at just yet...I will never deal with Shamley again....Their goal is just money not customer service...Shame on them More

Great job by Jesus Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcor Jesus martinez did a great job Very reliable and personable The entire experience was great and the waiting area was comfortable as well with popcorn and juice More

Service for a recall on my vehicle. I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it w I took my ford escape for service since the power steering vehicle failed completely. I was in town for the holidays and the situation was bad as it was. The dealership told me that the towing was at my expense and my responsibilty as well as any other costs involved becuase of the incident. I had to borrow a car so I could go back home to Arizona and come back once the vehicle was ready. It took 1 week and a half to get the issue resolved. Overall my view of this dealerahip and Ford is just complete diassapointment. I am never recommending Ford vehicles or purchasing any new Ford vehciles as it seems that the quality has worsen over the years. More

It's good. I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next I always get my services done here. I'm overall happy with the services here. Lately I've had to go back to get my sticker redone to show when my next service is due. The work done this time wasn't completed. I'm not happy with that. I'm starting to wonder if they are cutting corners. More

Oil change I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a g I took my truck in for an oil change and arrived after 4pm. The service advisor was very friendly and took my truck in for service. Overall I had a great experience at the service department at Ford. More

Great experience at Shamaleys Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. Service rep was courteous and knowledgeable and service on my car was done in timely manner. I highly recommend Shamaley Ford for your service needs. More

Excellent experience Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I f Alissa was professional, courteous, respectful, dependable and informative. Good experience. Shuttle driver very nice. Mechanic is awesome. I feel safe driving my vehicle now. Thank you More