Group 1 GMC Rivertown

I'll always trust Michael ZZ Clarke in the service center to coordinate my vehicle repairs! He's been guiding me in the right direction for over 20 years, and I can't imagine going anywhere else. to coordinate my vehicle repairs! He's been guiding me in the right direction for over 20 years, and I can't imagine going anywhere else. More

My service advisor, Keshia Muse, was awesome. She advised me on everything that was going on with my car from front start to finish. I will definitely be back with any car service that I need. She advised me on everything that was going on with my car from front start to finish. I will definitely be back with any car service that I need. More

Great customer service and appreciate the thorough vehicle inspection reports during service time! Great job! vehicle inspection reports during service time! Great job! More

Customer service is always great at Rivertown GMC! Greg McCart is an outstanding service advisor!! Greg McCart is an outstanding service advisor!! More

Easy time making appointment, great service, fair pricing. Quick turn around. Friendly service people and greeting. pricing. Quick turn around. Friendly service people and greeting. More

I called early on a Friday. They worked me in that afternoon, gave me a place to get some computer work done, gave me coffee, and let me use my Buick points towards my oil chan They worked me in that afternoon, gave me a place to get some computer work done, gave me coffee, and let me use my Buick points towards my oil change, and finished the job in under an hour. I was impressed! Thanks so much! More

Contact this dealership for service. First time, great customer service, I explained what was going on with my vehicle, that it needed to be towed. It was.. I was asked to call when veh First time, great customer service, I explained what was going on with my vehicle, that it needed to be towed. It was.. I was asked to call when vehicle was on the way. Communication was open, explained and constant. I will use this dealership in the future for my service needs. Job well done. More

Syera was helpful with every step of the process. Overall I recommend everyone this dealership. Overall I recommend everyone this dealership. More

Everyone was friendly and polite, outstanding service so far, waiting for the 3 oil changes. Sales team were very efficient and quick to please. Good inventory to choose from far, waiting for the 3 oil changes. Sales team were very efficient and quick to please. Good inventory to choose from More

Absolutely TERRIBLE customer service. Cant begin to explain how clueless these people are. I had nothing but issues from the time I dropped my truck off. My back up camera needed to be Cant begin to explain how clueless these people are. I had nothing but issues from the time I dropped my truck off. My back up camera needed to be replaced so I made appointment and dropped truck off. They NEVER call you abt status so I called...they said truck is finished but having issues getting in touch with Zurich abt the warranty. I called back 4 hours later and said yall are about to close havent heard back. Same old run around so I go to pick my truck up 20 mins before closing and the technician havent heard anything. I told him my deductible was $200 bc we called when I was in there couple weeks prior to Glynn Smith in Opelika where I bought truck. They were able to look up in the system within minutes. Im standind there for 20 mins telling the guy to just call Glynn Smith bc Zurich had him on hold literally all day. So couple mins before closing he finally calls Glynn Smith and boom what do you know...they were able to tell him. They wont listen AT ALL. Not to mention when I go to drop my truck off this same guy says he will be with me in a few minutes while im standing there listening to him talk about fishing and other nonsense to someone. I finally say can I just drop my truck off thats all I need. Yet im still told to hold on a min. I think he knew I was about to lose my cool so he finally ends this small talk with his buddy and helps me. You got to be kidding. So all of this and come to find out that after making arrangements to pick my truck up they either didnt install the camera correctly or at all bc it still doesn't work. I drive back up there and catch them before they closed shop and asked the guy did they even inspect or check to see if it was working and the guy "with a straight face" says yeah I maybe should have checked it out but I didnt. REALLY???? So now they want me to inconvenience myself AGAIN bc of their complete lack of accountability and work effort. Had a bad experience the 1st time when I brought truck for recall and gave them another chance. This second time I almost lost my xxxx after holding my truck all xxxx day bc they didnt do what I told them to find out QUICKLY abt my warranty deductible. Then for it not to even be installed. They are lying hustlers trying to sell you on everything else but doing what you brought vehicle in for. I will be posting reviews on all social media platforms going into even further detail about how clueless and unprofessional the SERVICE dept is in Columbus Ga. The absolute worst experience I have had in any customer service setting by a mile. More