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Group 1 GMC Southwest

Houston, TX

4.4
456 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 456 reviews

August 16, 2025

Not a pleasant feeling after spending money. The two appeared to be distracted. I don’t feel I was taken seriously today. More

by Amanda Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ramirez
August 13, 2025

Efficient, kind,educated, nice and great costumer service. In my experimce since I did arrive in GMC dealerships all personal in there are so professional. More

by fajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Aug 15, 2025 -

Group 1 GMC Southwest responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Great dealership. Great seller Fred Webb. He made everything so easy. Thank you Fred Webb More

by glenda.albritton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Webb awesome ⭐️⭐️⭐️⭐️⭐️, Luis Guerra
Aug 12, 2025 -

Group 1 GMC Southwest responded

Hi, thanks for your praise and kind comments about Fred. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Love the customer service. I was taken care of right away. An app inform me of other issues that may be occurring with my vehicle. I thought that was helpful.. More

by fit4lyfegym1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Aug 12, 2025 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

Very nice and knowledgeable salesman John. Finance team very helpful. Will go back as I’m looking for a cash car More

by Vincent Herrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John from sales
Aug 09, 2025 -

Group 1 GMC Southwest responded

Hi Vincent, thanks for your praise and kind comments about John. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2025

Very nice facility with plenty of vehicles to choose from on different levels. The sales team as a whole was exceptional and pleasant to work with! Listened to what I was looking for vehicle and financing wi More

by Alteredconceptz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Swimmer, Doyle Hingle
Aug 03, 2025 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2025

Staff was friendly, had an issue with a finance person and the GM fixed the issue immediately. Besides that, my sales rep, Fred, did an amazing job, along with Antoine’s assistance through some of the pro More

by Tomcruz1933
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARGARITA, FRED, ANTOINE
Aug 04, 2025 -

Group 1 GMC Southwest responded

Thank you for your feedback! We are thrilled to hear that our team, especially Fred and Antoine, provided exceptional service. We apologize for any inconvenience with our finance person, but are glad our GM was able to resolve it promptly for you. We appreciate your business and hope to see you again!

August 01, 2025

Jhonathan and his manager were seriously the best and friendliest salesman that I have ever had the pleasure of working with. When I buy a vehicle, I shop around for weeks/months. No one was willing to d More

by savannahhodgen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonathan, Luis Guerra
Aug 03, 2025 -

Group 1 GMC Southwest responded

Hello, we're happy you found Jhonathan to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2025

Constantly going back for the same problems that they told me they fix. I feel like they take advantage of me because I am a young female. More

by ayannahbrooks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My rating for one star is for Aaron in service not for Luis., Luis Guerra
Aug 01, 2025 -

Group 1 GMC Southwest responded

Thank you for bringing your concerns to our attention. I want to sincerely apologize that your experience with us has left you feeling frustrated and unheard. That was never our intention, and I'm truly sorry that you felt taken advantage of --- especially as a woman. We take that concern very seriously. Thank you for speaking with me today and arranging to bring your vehicle back in so we can properly diagnose the issue. We stand behind our work, and we are committed to getting to the bottom of the recurring concern and resolving it the right way. Your trust matters to us, and we're doing everything we can to make this right. If you have any additional questions or need anything else in the meantime, please don't hesitate to reach out if you need anything else Will Solano 713-776-4654.

July 26, 2025

Cindy in service did a great job assisting me with the truck repair hassle free More

by Kjones041819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jul 26, 2025 -

Group 1 GMC Southwest responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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