Group 1 GMC Southwest
Houston, TX
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Went in with an oil leak and they said the oil leak seems to be coming from the oil sensor? No the oil pan plug was cracked which they somehow missed or they somehow broke when they changed our oil. They sai to be coming from the oil sensor? No the oil pan plug was cracked which they somehow missed or they somehow broke when they changed our oil. They said we had a coolant leak but when taking to a German car specialist he told us the computer needed to be recalibrated and something is up with the sensor. We called Beck and asked what they could do for us. Nothing was done for us. When taking our car in for oil changes they gave us a problem saying they don’t do complimentary oil changes which involved more of a mess even before all of this happened. So if you want a business that won’t help you out, tell you the wrong things, lie to you, and bad customer service then go for it. More
I took my car in for oil change on 1/22/26, when I used my car at night I found out that my steering wheel went up and down, left and right. And I was freaking out. Please check everything before you have my car at night I found out that my steering wheel went up and down, left and right. And I was freaking out. Please check everything before you have the car back. More
Excellent service! Gabriel Miranda was very professional and answered all my questions. Before making my purchase, I visited other dealerships, and I didn't feel as com Gabriel Miranda was very professional and answered all my questions. Before making my purchase, I visited other dealerships, and I didn't feel as comfortable at any of them as I did here. Thank you very much! More
The sales team is very friendly and supportive of my needs. I felt comfortable and not pressured to buy. I would definitely recommend this dealership to family and friends. needs. I felt comfortable and not pressured to buy. I would definitely recommend this dealership to family and friends. More
Always greeted with kind professionalism and great service. I’m always well taken care of when there and constantly updated on my vehicle while waiting for my service to be completed. They get me in a service. I’m always well taken care of when there and constantly updated on my vehicle while waiting for my service to be completed. They get me in and out in a very timely manner and I’m very impressed with their overall service. More
Purchasing from Group1 was an enjoyable process. Trevor my sales rep was very professional and knowledgeable as we worked through the sales process Trevor my sales rep was very professional and knowledgeable as we worked through the sales process More

