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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,388 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,388 reviews

January 08, 2026

Excellent work done and Ms Emely Ayala ( Asst Service Manager) assisted me to get the work done. Very cooperative and helpful individual More

by Nooruddin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely Ayala
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Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Jan 09, 2026 -

Nooruddin responded

Thanks Team keep moving with same enthusiasm and dedication for your work

January 08, 2026

Waiting for more than 5 hrs for to get service after scheduling time Next time dont want to come to this location More

by manoj29k.mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Report | Print
Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Manoj Nair, My name is Art Whatley. I am the Service Director at Sterling McCall Toyota. Sorry for the delay as I wanted to look into what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. We have tried reaching out, but you were unavailable. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director

January 07, 2026

Lleve mi bateria al dealership, Porqe tiene granita los qe trabajan ahi dan pesimo servicio,a pesar qe yo mismo lo instale la bateria me cobraron la mano de obra sin qe ellos so hicieran… Muy mal 👎👎👎� More

by Cccmmmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
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Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Estimado/a Cccmmmm, Mi nombre es Art Whatley y soy el Director de Servicio de Sterling McCall Toyota. Le pido disculpas por la experiencia desagradable que tuvo durante su reciente visita al taller. Nos esforzamos por brindar un servicio excepcional a todos nuestros clientes y revisaremos lo sucedido en este caso. Nos comunicaremos con usted para abordar su inquietud y encontrar una solución. No dude en contactarme si necesita algo mientras tanto. Saludos cordiales, Art Whatley Director de Servicio awhatley@group1auto.com

January 07, 2026

My service advisor Adi Diaz was very professional and informed me throughout my vehicles progress. More

by Margarette Dempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Report | Print
Jan 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hello Margarette, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 06, 2026

Mr maqsood kapadia bhai is doing a great job and I m really satisfied and I recommend to my friend and family More

by shakeelsulemanjiwani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr maqsood kapadia
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Jan 08, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! Thanks again for the recommendation, and have an amazing day!

January 05, 2026

Always good service with Sterling McCall Toyota. Appreciate their shuttle service. Adi Diaz is who I trust to guide me in needed maintenance. More

by ut83gmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi Diaz
Report | Print
Jan 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2026

Decent experience better than the last one. Hopefully they can get better with waiting time More

by emilio14g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Jan 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!

January 03, 2026

I love them and for the most part I trust them. I've visited several of them and this is my favorite. I've been coming here almost 11 years. Without any problems. That's major to me. The customer s More

by tinalyons67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Edwin, Marcos, Jose, and there is one more I would love love love to give credit to. I'm not sure of his name but it is definitely on my paper work which I don't have right now with me.
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Jan 05, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2026

Happy with price. For 20 years it appeared would never buy 1st Toyota, but this team came through. More

by aumtex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Blackwell, Derek Trail, Omar
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Jan 05, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

Jan 05, 2026 -

aumtex responded

You're welcome!

January 02, 2026

I mean the service was fast and quick but for some reason , every time I get my vehicle service for something small and hoping not spend a lot or nothing at all they find maintenance they recommend and you More

by Jbb7a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No comment
Report | Print
Jan 06, 2026 -

Group 1 Toyota Southwest Houston responded

Jbb7a,   My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.

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