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Group 1 Toyota West Bank

Harvey, LA

Overview
Reviews
Vehicles
4.5
683 Reviews
Call Dealership (504) 341-3300

3800 Lapalco Blvd

Harvey, LA

70058

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Showing 683 reviews

February 14, 2026

Friendly and competent Toyota dealership. Service took a little longer than expected, but I rather have them take their time and do it right than rushing. More

by rippsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Z
Report | Print
February 13, 2026

The team at group 1 were very courteous and helpful. Mike McGowan lead me thru the complete process making it easy for me to make my decisions. More

by jwking912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 15, 2026 -

Group 1 Toyota West Bank responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2026

Service was no hassles and very quick. Waiting room was clean and comfortable. Service people were very knowledgeable More

by joehebert314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bodden
Report | Print
Feb 14, 2026 -

Group 1 Toyota West Bank responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2026

Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again More

by anasshehab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor McNab
Report | Print
Feb 06, 2026 -

Group 1 Toyota West Bank responded

We thank you for the opportunity to go over your service history and the current recommendations yesterday, and we would like you to know that the discount offer from the dealership is good until 2/28/26 should you like to have the vehicle repaired with us. Thank you for your feedback.  Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com 504-371-7114

January 31, 2026

Very satisfied with my service rep Victor. The wait time was over an hour.& a half. More

by Josieland79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Feb 03, 2026 -

Group 1 Toyota West Bank responded

Hello, we really appreciate your positive review! We hope you have a great day!

January 29, 2026

Love the service nina is very professional and knowledgeable. Plus handled my vehicle in the past More

by willsmichael1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Report | Print
Feb 02, 2026 -

Group 1 Toyota West Bank responded

Hello, thank you for your kind review; we are happy to pass along your comments to nina here at Group 1 Toyota West Bank! We look forward to your next visit! Take care!

January 24, 2026

Shoutout to my advisor Mr. Victor for helping me with his service and his help More

by imjayhicks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Jan 25, 2026 -

Group 1 Toyota West Bank responded

Hi, we are so happy to read such a great review about Group 1 Toyota West Bank! If you have any further questions, please don't hesitate to reach out!

January 20, 2026

Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Victor
Report | Print
Jan 21, 2026 -

Group 1 Toyota West Bank responded

Thank you for the positive feedback! We understand that your time is valuable and we apologize for any delay during your oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. It's great to hear that our staff was able to provide attentive service.  We’re committed to improving your experience on your next visit.  Group 1 Toyota West Bank - (504) 371-7141

January 20, 2026

Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service More

by A. Ruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Service Advisor
Report | Print
Jan 21, 2026 -

Group 1 Toyota West Bank responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 18, 2026

Tyler did not give good customer service. He Was dry and unfriendly and seemed careless. More

by Ssears1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Report | Print
Jan 20, 2026 -

Group 1 Toyota West Bank responded

Thank you for your feedback. We apologize for the inconvenience during your service visit and regret that your experience did not meet expectations. Your concern has been addressed with Tyler, and we appreciate you bringing this to our attention. Feedback like this helps us continue training our team to provide a better experience for all of our customers. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com

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