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Group 1 Volkswagen Hub City

Lubbock, TX

4.8
236 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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236 Reviews of Group 1 Volkswagen Hub City

March 07, 2026

Prompt on getting in on time, great service, friendly staff, sending Uber for both directions, More

by Carla Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hello Carla, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2026

They are very nice and polite and they get the job done tell you what you need to fix on your car More

by ckg80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 03, 2026

We are so very thankful for this amazing dealership, and their great and quick customer service! More

by evierivera79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Kunselman
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Mar 09, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Amazing team ! I love the constant communication I get about my car through the day! More

by doracastro88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several team members helped
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Mar 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 02, 2026

Kyle Hind is the best car salesman, no pressure from him but he goes above and beyond. This was my second purchase from Volkswagen and he helped me both times. More

by melissa82johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
Mar 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 03, 2026

Courteus, professional and friendly staff who understand and meet my needs. Prompt service. Delealership provided a complimentary ride to and from work. Car work is completed as promised. Price is comparabl More

by maritzabarron58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Andrew.
Report | Print
Feb 06, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2026

Great staff to work with and got the best prices in town! Recommended coming here. More

by nathanbosquez8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Report | Print
Feb 04, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Hub City. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 31, 2026

The Service Advisor Melissa worked very hard fast and affishend .Very helpful with applying a credit to the repair.Mark the Service Manager was very friendly and knowledgeable so my experience in the Dea More

by rainersenft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa,Mark
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Feb 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

January 21, 2026

Melissa allways takes care of us helped with term care that I didn't know we had More

by jokr2789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Jan 22, 2026 -

Group 1 Volkswagen Hub City responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

January 17, 2026

I cannot say enough good about Gene Messer VW and especially Kyle Hinds… best experience I have purchasing a car ever in my life. Honest, genuine and caring people! More

by Jrcornia82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hinds
Report | Print
Jan 20, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Volkswagen Hub City. If you have any further questions, please give us a call. We're always happy to help!

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