Grubbs CDJR of Wichita Falls - Service Center

Corey was very courteous and very knowledgeable. Promptly performed the service needed and communicated all phases very well to me, so was well informed of the progress. Promptly performed the service needed and communicated all phases very well to me, so was well informed of the progress. More

Dealership has been good. Enjoyed the buying process and feel like sales took good care of me Enjoyed the buying process and feel like sales took good care of me More

I scheduled service via the website one week in advance. I dropped off the Jeep in the morning and by the end of the day I was sent an un-itimezed estimate stating the repairs would be ~$5000. I reluctant I dropped off the Jeep in the morning and by the end of the day I was sent an un-itimezed estimate stating the repairs would be ~$5000. I reluctantly approved the repairs. About five days later I sent a text and left a voice message for the service advisor inquiring about the status. I hear nothing for about two days. When the service advisor finally returns my call she states the parts have just arrived. I am then informed that they are the wrong parts. Another eight days pass without any update from the service department. On the fifteenth day, I call the service advisor and ask the status. She states that no work has been performed and the parts are still on order. I ask her to give me a date when the parts will arrive and when the repairs will be made and ask her to call me back. About two hours pass without a call. I then went to the service center and requested that my Jeep be returned to me. The service manager looked up the parts status and said it would be another six days for the parts to arrive. At this point I took possession of the Jeep without repair. On Mopar's customer facing website I can see all of the required parts are in stock with a next day delivery. Foundation is placing small light weight parts on an LTL truck "Black Horse" that is making multiple stops as it crosses the country so they can save $5 in shipping costs. People need their vehicles to be serviced in a timely manner. Since Foundation acquired the dealership they have made significant personnel changes. It appears they are implementing DEI hiring practices from the top down and not hiring employees that are knowledgeable about automobiles. While these DIE hires may impress the bosses in Canada, they are going to kill the business. I will be taking my Jeep to another dealer for the service. More

very fast and friendly service - very fast and friendly service - very fast and friendly service service - very fast and friendly service More

The service coordinator and technician were professional, courteous and effectively dealt with all needs for my Jeep Renegade. courteous and effectively dealt with all needs for my Jeep Renegade. More

Even after scheduling a month in advance, and a follow-up call indicating the problem is unresolved, I still have yet to receive service on my vehicle. I hope it doesn't die call indicating the problem is unresolved, I still have yet to receive service on my vehicle. I hope it doesn't die More

Our experience was great! We bought our 2024 392 Jeep in Weatherford but knew we could trust our dealership to service our new vehicle! Fast, friendly service. The waiting are We bought our 2024 392 Jeep in Weatherford but knew we could trust our dealership to service our new vehicle! Fast, friendly service. The waiting area was very nice, clean and comfortable. Might could use a little more seating for busy times. More

Called to get update on truck. Always had to leave a message. Called at least 6 times and no word till late afternoon and to find out only one thing had been done. Very dissatisfie Always had to leave a message. Called at least 6 times and no word till late afternoon and to find out only one thing had been done. Very dissatisfied!!! More

Jessica did an outstanding job assisting me with my vehicle service. She did such a great job I had to have a cigarette and I don't even smoke. vehicle service. She did such a great job I had to have a cigarette and I don't even smoke. More