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Grubbs CDJR of Wichita Falls - Service Center

Wichita Falls, TX

4.2
639 Reviews
Call Service Center (940) 228-3022

639 Reviews of Grubbs CDJR of Wichita Falls - Service Center

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November 17, 2023

Jessica - Service Writer - Did a n OUTSTANDING job at taking care of my service needs. She was very Professional and Knowledgeable at her job. Thank You!! More

by amenroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 20, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for sharing your positive experience! We're thrilled to hear that Jessica provided outstanding service, demonstrating professionalism and knowledge in her role. Your appreciation means a lot to us.

November 16, 2023

The only reason why I did not give the dealer service department a rating of 5 stars was because I had to wait 3 weeks to get my Jeep in for repair. More

by lmhanne
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 16, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for your feedback, and we appreciate your patience. We understand that the wait time for your Jeep repair was longer than expected, and we apologize for any inconvenience this may have caused.

November 15, 2023

Very friendly and I was completely impressed with their professionalism and customer service highly recommend More

by williamsfarm73569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 16, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for your kind words! We're thrilled to hear that you were impressed with our professionalism and customer service. Your recommendation means a lot to us. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out.

November 12, 2023

The service received was prompt according the appointment that I scheduled. The service was completed faster than the estimated time to complete. I would highly recommend this service center. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel, Tony White
Report | Print
Nov 13, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the 5-star review! We are happy to hear that the service was completed faster than estimated. We look forward to assisting you in the future!

November 09, 2023

Amazing, and Very Helpful Staff. Candice was extraordinary!! Candice did an exceptional job, also professional More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Cox
Report | Print
Nov 13, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the kind words and the 5-star review! Our team looks forward to assisting you in the future!

November 03, 2023

Staff is very friendly and helpful. Having to come back multiple times for recalls and not having the parts. More

by MRREDSHARK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Nov 09, 2023 -

Grubbs CDJR of Wichita Falls responded

We appreciate your kind words about our friendly and helpful staff. However, we understand your frustration with multiple visits for recalls and delays in obtaining the necessary parts. We sincerely apologize for any inconvenience this may have caused. Your feedback is valuable, and we'll do our best to address and improve upon these challenges.

October 31, 2023

I had a good experience buying my brand new truck at this dealership in Wichita falls More

by bradnorberg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Hanks
Report | Print
Nov 01, 2023 -

Grubbs CDJR of Wichita Falls responded

We're delighted to hear about your good experience purchasing your brand-new truck at our dealership. We're thrilled to have been a part of your journey. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new truck and happy driving!

October 23, 2023

People were great wait time less quoted nice wait room with coffee etc. great experience!! More

by garlinda123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Cory Esquibel, Tony White
Report | Print
Oct 24, 2023 -

Grubbs CDJR of Wichita Falls responded

We're thrilled to hear about your great experience! Our team appreciates your kind words. Short wait times, accurate quotes, and a comfortable waiting area all contribute to providing you with the best service. We hope to continue exceeding your expectations in the future. Enjoy your day!

October 15, 2023

Fast service. Good communication. Friendly staff. I am very pleased with the service I received at this dealership. More

by imgoodnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh, Cory Esquibel, Tony White
Report | Print
Oct 16, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for your positive feedback! We're delighted to hear about your fast service, good communication, and friendly staff. Your satisfaction is our priority, and we're pleased to have met your expectations. If you ever need further assistance or have any questions, please feel free to reach out. We look forward to serving you again in the future!

October 11, 2023

A great experience for me. I’ll be back whenever I need repairs. Nice service rep. More

by OVALADEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Oct 13, 2023 -

Grubbs CDJR of Wichita Falls responded

We're delighted to hear that you had a great experience with us! It's fantastic to know that you plan to return for repairs when needed, and we're grateful for your kind words about our service representative. We'll be here whenever you need us, ready to provide top-notch service. Thank you for choosing us!

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