Grubbs CDJR of Wichita Falls - Service Center

The process was slow at first. But thanks to Jayne Bean she went above and beyond service for me.She never gave up. There was a problem and she fixed it she went above and beyond service for me.She never gave up. There was a problem and she fixed it More

Friendly, got the job done faster than what was originally quoted when arriving and less then what they said it would cost to have the job done originally quoted when arriving and less then what they said it would cost to have the job done More

The service person was rude to my husband initially when we dropped the vehicle off. My husband was very upset. We were told to drop off the car yo be worked on so it can be sold. The service guy was mad an we dropped the vehicle off. My husband was very upset. We were told to drop off the car yo be worked on so it can be sold. The service guy was mad and rudely told my husband that he could not just drop it off without an appointment. More

Very happy with the help I received in ordering my Telluride. Dates were changed frequently by manufacturer but Ruben and Ray kept me updated all the time. Communication was superb. I would highly rec Telluride. Dates were changed frequently by manufacturer but Ruben and Ray kept me updated all the time. Communication was superb. I would highly recommend them for buying a new Kia! More

Was a great experience and the tech was amazing he did a great job and worked fast and efficiently had a smile on his face even great job and worked fast and efficiently had a smile on his face even More

From the scheduling process to the completing the payment process, the service provided is always exceptional. I appreciate the updates during the process and the call to make sure everything was done correc process, the service provided is always exceptional. I appreciate the updates during the process and the call to make sure everything was done correctly. I will continue to use Patterson Auto for all my service needs. More

I was Very happy with the experience! I am unhappy that I HAVE to write a comment with a certain number of words. Jayne Bean you did a fantastic job!!! Thanks so much!! I HAVE to write a comment with a certain number of words. Jayne Bean you did a fantastic job!!! Thanks so much!! More

We had an appointment and left our vehicle all day and found out it needed a part and would call later to update.We called back 2 weeks later to bring it back and took another 2 days to fix because needed found out it needed a part and would call later to update.We called back 2 weeks later to bring it back and took another 2 days to fix because needed another part. More

I travel. Have visited Jeep dealers in Idaho, Michigan, Kansas, & Texas for service. All have been great, but the people at Patterson are the best of all! I feel welcome, like family when I am at the dea Kansas, & Texas for service. All have been great, but the people at Patterson are the best of all! I feel welcome, like family when I am at the dealership. I know I can trust everyone to have my best interests as their top priority. A special thanks to the two young women at the service billing area. I wanted to pay using "points" on my Jeep DrivePlus Mastercard. It was a difficult process to complete over the phone with the credit card company, but the Patterson employees were cheerful and helpful and had a great sense of humor throughout the 45 minute (or more) process, and they had the common sense to ask the right questions at the end to shorten the wait for the next customer who chooses that payment method. Very impressive! I like taking my Jeep here for service. If the time comes to replace it, Patterson will be where I buy my next Jeep. Thank you! --Dave Riddle, moved from Michigan to Texas a year ago. More

The female Service writer was rude and unknowledgeable. She never smiled or said thank you. in fact i had a recall on my software or update but no time that day. She did not even try to make an appointment She never smiled or said thank you. in fact i had a recall on my software or update but no time that day. She did not even try to make an appointment to follow up.. The service department did my service well. More