Grubbs CDJR of Wichita Falls - Service Center

I was very upset with the service department this last trip. I went in due to my car was not wanting to start. I had to ask the representative what had gone wrong instead of being advised of any issues. I trip. I went in due to my car was not wanting to start. I had to ask the representative what had gone wrong instead of being advised of any issues. I was upset when I found out that the speakers that were hooked up to my amp had been disconnected and they blamed the problem on my audio system. More

Michael is a courteous guy and he was very helpful. The wait time was not long at all for an oil change. All of the staff were friendly. wait time was not long at all for an oil change. All of the staff were friendly. More

We had a wonderful experience with the service department yesterday. We called before coming in and they assured us they could get us in that day. We were in and out in a very timely manner and the staff was yesterday. We called before coming in and they assured us they could get us in that day. We were in and out in a very timely manner and the staff was so courteous, made sure we were comfortable and explained everything about our vehicle. Very easy experience! More

Michael is a great guy and he was very helpful. The wait time was not long at all for an oil change. All of the staff were friendly. time was not long at all for an oil change. All of the staff were friendly. More

Had the car for 2 weeks got the car back the service tech said everything is good on the car. Drove it less then 10 miles and started doing the same thing. I called them first thing the next morning was told said everything is good on the car. Drove it less then 10 miles and started doing the same thing. I called them first thing the next morning was told to bring it in the following week. More

Very timely and convenient. All staff very polite and efficient. I was on a tight time schedule and they were very accommodating as always. I will return. efficient. I was on a tight time schedule and they were very accommodating as always. I will return. More

Service was good and I know they were backed up that day but my oil change took right at about 2 hours. No other complaints but my oil change took right at about 2 hours. No other complaints More

My first oil change experience with the service department since purchasing my new Kia was commendable. The service rep was very courteous and friendly. He offered me drinks and snacks while I wait department since purchasing my new Kia was commendable. The service rep was very courteous and friendly. He offered me drinks and snacks while I waited. The service was completed in a timely manner, and all my questions were answered. More

Had a great experience when bringing in my car for service. The work was done promptly and the employees were kind and helpful. Thank you. service. The work was done promptly and the employees were kind and helpful. Thank you. More

Excellent staff in the Service Dept. Michael Jones was very professional. Michael provided great customer service, helpful, knowledgeable and positive. All staff in the service dept are knowledgeable and very professional. Michael provided great customer service, helpful, knowledgeable and positive. All staff in the service dept are knowledgeable and approachable with any question or need you may have. Keep up the great work. More