Grubbs CDJR of Wichita Falls - Service Center

Kristi provided the best customer service I have ever received at this dealership in four years! Makes me feel like I received a good value for my money and I will return for the services she recommended received at this dealership in four years! Makes me feel like I received a good value for my money and I will return for the services she recommended. Typically the service agents seem miserable in their positions and hesitate to assist me but Kristi went above and beyond with her customer service and recommendations. I will definitely return for continued service of my vehicle. More

Called to follow up 2 separate times and got no response on a quote. Basically to order the parts regardless of whether the insurance would pay or not. on a quote. Basically to order the parts regardless of whether the insurance would pay or not. More

Tommy, who works in the service department has the best personality, pays most attention to your vehicle and cares to get it taken care of the right way, the first time. He follows up with phone calls. He personality, pays most attention to your vehicle and cares to get it taken care of the right way, the first time. He follows up with phone calls. He is an asset to Foundation of Wichita Falls. More

Kristi Trupiano was my service advisor and she was awesome! She was very polite and knowledgeable about my truck. She also kept me updated throughout my appointment. I will definitely recommend your d awesome! She was very polite and knowledgeable about my truck. She also kept me updated throughout my appointment. I will definitely recommend your dealership and especially Kristi to my family and friends. More

Great service experience with service personnel , outstanding and professional. Would recommend to anyone who has a problem with there vehicle. Tammy Jacobs was a pleasure to work with. outstanding and professional. Would recommend to anyone who has a problem with there vehicle. Tammy Jacobs was a pleasure to work with. More

It’s a great place to bring your truck are car for service, and they will take good care of you. service, and they will take good care of you. More

Was great so fast, and the guy Thomas was so nice with me and smile all the time, definitely I will be back. and smile all the time, definitely I will be back. More

Friendly staff and expedited service, but a bit of confusion after receiving follow up email from the dealership saying we had “declined” a service that was never discussed with us confusion after receiving follow up email from the dealership saying we had “declined” a service that was never discussed with us More

Honestly, the worst service I’ve experienced. After all the money spent and the work done, my jeep left in worse shape than it was before I brought it in. I was simply told there was nothing that After all the money spent and the work done, my jeep left in worse shape than it was before I brought it in. I was simply told there was nothing that could be done, and there was no apology, or anything else offered to make up for the how terrible the experience was. Service was terrible. Lack of communication was terrible. More

Friendly staff. Always receptive to questions. Good customer service that completes service or any work requested within the stated timeframe. Always receptive to questions. Good customer service that completes service or any work requested within the stated timeframe. More