Grubbs CDJR of Wichita Falls - Service Center

Worst customer service. Did not return phone calls or texts on status of the vehicle. Was told all parts on hand, which was a lie & did not arrive until 8 days after I dro Did not return phone calls or texts on status of the vehicle. Was told all parts on hand, which was a lie & did not arrive until 8 days after I dropped off my Jeep. I was told 3 days and was ready on day 22. More

Tammy in service department kept me informed on my truck. That was important to me. That was important to me. More

Brought my Chrysler Town and country van in due to driver's power seat being inoperative and console lighter jack no power. Service dept installed a free fuse which fixed the console jack and ordered driver's power seat being inoperative and console lighter jack no power. Service dept installed a free fuse which fixed the console jack and ordered a lumbar switch with cable because I was told mine had a frayed wire that supposedly shorted out against a grounded metal point and blew the fuse. It took 14 days for the switch and cable to show up and be installed. Total bill was $ 500.00 + of which $ 350.00 was charged as labor to install a fuse and switch. Noted also when I got van home, the panel holding the switches was not resecured to the seat frame and floor mat was not reinstalled as requested. More

My service manager Tamara was excellent. ..Absolutely nice and professional. I'll recommend her to everyone. 👌🙏 ..Absolutely nice and professional. I'll recommend her to everyone. 👌🙏 More

Tommy did a great Job! ! Thank you for taking care of my Jeep. It running like it should. ! Thank you for taking care of my Jeep. It running like it should. More

Tommy was very helpful. It just took long for Chrysler to send the needed parts for warranty repair. It just took long for Chrysler to send the needed parts for warranty repair. More

Arrived for my appointment and the folks got right on it, found the problem and had me on my way at a fair price. Very courteous, couldn't ask for more. Very pleased. found the problem and had me on my way at a fair price. Very courteous, couldn't ask for more. Very pleased. More

Lacks good customer service, needs and repairs seem to not be a top priority, on two occasions waited over a year for repairs, one a warranty repair (which was never completed) and a safety recall repair. not be a top priority, on two occasions waited over a year for repairs, one a warranty repair (which was never completed) and a safety recall repair. Luckily vehicle did not have any major issues until repair was completed. More

Short and to the point, Tamara and especially Tammy, exceeded my expectations. True customer service of the highest order! exceeded my expectations. True customer service of the highest order! More

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