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Grubbs GMC of Wichita Falls - Service Center

Wichita Falls, TX

4.8
56 Reviews

56 Reviews of Grubbs GMC of Wichita Falls - Service Center

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May 27, 2025

Great service and fast service. Very respectful. Always keeping you in the loop of what is going on with your vehicle More

by Juanwayn33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dezzie Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Garza, James Diaferio
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March 24, 2025

Foundation doesn't care about customers just about the money that they make putting customer needs last More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dezzie Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2025

Service was professional and timely. Drop off and pickup was seamless. Would recommend to anyone. And sales is good too. More

by mcwhirtercraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dezzie Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 01, 2025

I honestly wish I knew of this service center sooner. They’re inside of the Mercedes Benz lot and everyone was really kind and knowledgeable; I received great customer service. The gentlemen diagnosed an More

by gerdy_lebrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, David
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January 22, 2025

Service was great as expected. David handled everything perfectly and let me know about progress repeatedly. Good job More

by mcwhirtercraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary, Lorin
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Jan 27, 2025 -

Grubbs GMC of Wichita Falls responded

Thank you for your review! We’re glad to hear David kept you informed throughout the process and ensured everything was handled smoothly. Your satisfaction is important to us, and we appreciate your trust. We look forward to assisting you again in the future!

January 06, 2025

Very pleased with the outstanding professionalism displayed. My visit was greeted with smiles and amazing hospitality. Professionalism personified. More

by rjohn44547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I employed the Service department: Robert, Samantha Garza
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January 06, 2025

David Diehl was outstanding in securing the airbag, & Dustin Barker installed it in 40 minutes!!! Your supply chain lacking, took SEVEN years to get replacement airbag Thank you David & Dustin !!!’n More

by Unknown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Diehl. Dustin Barker
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Jan 27, 2025 -

Grubbs GMC of Wichita Falls responded

Thank you for sharing your experience! We’re thrilled to hear that David and Dustin provided outstanding service and got the airbag replacement completed efficiently. We appreciate your patience through the supply chain challenges and are grateful for the opportunity to assist you. Please let us know if there’s anything else we can help with!

January 01, 2025

Friendly service employees , willing to make your wait to the least amount of time they can More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember , but not either of listed
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December 27, 2024

David the service writer is sure a top notch communicator and always prompt to respond More

by J Deason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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December 25, 2024

Always a great experience. You don’t wait long before you are being waited on. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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