Grubbs Volvo Cars Grapevine

I had an excellent experience, from working with my salesman Zander over the phone & in the dealership. Rance in Finance was thorough explaining everything. Both were great, respected my budget & gave salesman Zander over the phone & in the dealership. Rance in Finance was thorough explaining everything. Both were great, respected my budget & gave me a good deal. I wasn’t pressured into something I didn’t want. The whole process from the start to the end went smoothly. I can’t say enough about how well I was treated. More

We are extremely disappointed with our experience. We purchased a vehicle (white Camaro) from your dealership in January and were required to pay an additional $2,000 for a mandatory “luxury packag We purchased a vehicle (white Camaro) from your dealership in January and were required to pay an additional $2,000 for a mandatory “luxury package.” At the time of purchase, we were told the vehicle would be ready within four days; however, it ultimately took two weeks. When we finally picked up the vehicle, we immediately noticed several issues, including a dent in the bumper, a poor-quality touch-up paint job, and damage to the tint (including visible holes). Including the inside had not been cleaned, just half vacuumed. Because it was late in the evening at pickup, we were advised to contact our sales representative the following day. We did so—multiple times—but did not receive a response until our fourth attempt. At that point, we were simply redirected to another contact, and again, no one followed up with us. Now, three months later, we still have not received our registration. We returned to the dealership in person to address both the registration issue and the condition of the vehicle. After waiting approximately two hours for inspection, none of the original concerns were resolved—the dent, tint damage, and poor paint repair remain unaddressed. We ultimately left feeling ignored and discouraged, as no one was available or willing to assist us. At this point, we are requesting clear direction on who we can speak with to ensure these issues are properly addressed and resolved. We would appreciate prompt communication and a plan to complete the necessary repairs and finalize the guarantee promise to have a complete “luxury packaged” repair and detailed fixes! More

I recently had the great experience of stopping by Grubbs Volvo in Grapevine to look at a certified pre-owned vehicle to replace my wife's Mercedes E350. Zander Ramey, our sales associate, was friend Grubbs Volvo in Grapevine to look at a certified pre-owned vehicle to replace my wife's Mercedes E350. Zander Ramey, our sales associate, was friendly and made the entire process quick and painless! He was down to earth and we felt no pressure to make the purchase. We ended up buying the S60 and just love the vehicle. In fact, I am now looking to trade in my Tesla for the Volvo EX30 electric SUV! I did not know anything about Volvo prior to stopping by Grubbs but now I really love them. Do yourself a favor and call Zander! Thanks again for all of your help! Stephen O. More

I have had the privilege of purchasing 3 different vehicles from Georgina at Grubbs Volvo in Grapevine. She is always prompt, professional and an absolute joy to work with. She always goes above and vehicles from Georgina at Grubbs Volvo in Grapevine. She is always prompt, professional and an absolute joy to work with. She always goes above and beyond to make sure we are taken care of. I highly recommend going to see Georgina! More

My recent lease of an EX90 from Grubbs went like clockwork, all thanks to James Muburin. He went as far as researching every available option of getting me the auto that I wanted with the options th clockwork, all thanks to James Muburin. He went as far as researching every available option of getting me the auto that I wanted with the options that were important. He ended up finding the car in Illinois and arranged for the transfer. James is a true professional in every sense of the word. More

Had an amazing experience with Jacob R. Such a great salesman. Will be coming back again, for such a family oriented environment. They truly care about their customers. Thank you Jacob R. A Such a great salesman. Will be coming back again, for such a family oriented environment. They truly care about their customers. Thank you Jacob R. And team!!!! More

Ali Abughanieh did a fantastic job informing us and guiding us through the process of purchasing our car. Very professional, knowledgeable, and personable. He made it a very seamless and streamlined guiding us through the process of purchasing our car. Very professional, knowledgeable, and personable. He made it a very seamless and streamlined process. More

Hamam El shantif made my dealing with the dealership a pleasure. He was not only.pleasant but his people skills. Were very impressive.Although he was very accommodating and helpful, he also was impressiv pleasure. He was not only.pleasant but his people skills. Were very impressive.Although he was very accommodating and helpful, he also was impressive by not pressuring me for a quick sale. This. sets him aside from most sales people. Although I bought a 2025 BMW convertible at this Volvo dealership, he presented with great expertise and understanding of the specifications on the car. More

I want to express how greatly disappointed my husband and I are. Firstly, we scheduled to get our car serviced for some safety issue, and we are no car expert so we didn't know what was causing the sound, an I are. Firstly, we scheduled to get our car serviced for some safety issue, and we are no car expert so we didn't know what was causing the sound, and that we wanted to leave that to the servicing department the reason we brought it there in the first place. So we brought it on our scheduled day (Mind you, we had to take the day off from work to make time for this) but we were told then when we got there that diagnosing the car would take about 24-48h and that no loaner car was available for us but they'd book an uber for us so we agreed to come back another day to drop off our car at the loaner car's availability and that was not a problem with us. We worked around our work schedule with it without any complains because that was fine and Angelica was nice enough to explain the situation to us. Secondly, 48H later, we got a call from the service director named "Mitch" calling from the service department stating that they were unable to diagnose the car and told my husband to come and drive the car himself and point the sound out to them himself, my husband tried to explain to the service staff what the issue was but was only told to let him know what time will he be available to come. I called him back a few minutes later to let him know our availability, but was only told multiple times about their protocol in an inhospitable and unsympathetic way. He kept insisting their protocol like I did not understand it the first time he told me. It even sounded to me that if we were unable to bring the loaner car back within 24hours that they'd have to have someone pick up the loaner and that they are able to track the car. He had even told me multiple times what their business hours are like did not understand him. We felt rushed with Very very disappointed and disheartened with today's customer service. I do want to say Thank You to Angelica Rodriguez who has been very nice and kind with us with the whole process. We have loved and have been very pleased with everyone in Grubbs Volvo since the day we got the car, except for that one person today. Very disappointed and we do not look forward to doing business with this location in the future anymore, most especially because of the customer service we have experienced today with that ONE person. We still wanna say Thank You to the other service staff who have helped us, they have been nice to us. More