Grubbs Volvo Cars Grapevine

David Bulkeley is great. He explained the charges really well and gave me timely updates. He explained the charges really well and gave me timely updates. More

David really went above and beyond to help me in a time crunch with a car i did not Even buy from there! Exceeded my hopes crunch with a car i did not Even buy from there! Exceeded my hopes More

David Bulkeley is amazingly helpful! He is professional, courteous, and did a wonderful job communicating while my vehicle was in for service! He is professional, courteous, and did a wonderful job communicating while my vehicle was in for service! More

The experience was really good. David Buckeley did a great job communicating with me throughout the entire process. David Buckeley did a great job communicating with me throughout the entire process. More

David Bulkeley helped me with a nail in my tire. . I went in worried I would be sitting there forever but when I told him I had to leave within an hour to pick my kids up.. he hastened the process a . I went in worried I would be sitting there forever but when I told him I had to leave within an hour to pick my kids up.. he hastened the process and got me out of there as quick as possible. More

Great experience with service advisor David Bulkeley. Everything was friendly and very professional. He kept me posted on the progress of my car in service and advised me of the cost. Everything was friendly and very professional. He kept me posted on the progress of my car in service and advised me of the cost. More

WOW! Chris Liu is so patient and knowledgeable. Our family was not planning to buy car until the end of the year. But Chris Liu made the whole process Chris Liu is so patient and knowledgeable. Our family was not planning to buy car until the end of the year. But Chris Liu made the whole process so relaxing. We love our new 2022 Volvo XC60! :) More

After more than a year of research, we made our purchase of a Volvo XC60 In December of 2021. After 90 days of ownership, the new vehicle had been in the service department 26 days (something we never expe of a Volvo XC60 In December of 2021. After 90 days of ownership, the new vehicle had been in the service department 26 days (something we never expected from a "luxury" car.) After multiple meetings with service department manager, sales manager, Justin W. and our original salesman, Daniel A., we were told that, because of the multiple issues that were recurring with the car, the car would be replaced. We waited patiently for the delivery of Volvo #2 while still driving a malfunctioning Volvo #1. Weeks later, we entered the dealership to take delivery of Volvo #2. We spoke to Justin W and Daniel A and a verbal deal was made, only to find out weeks later that the verbal deal suddenly changed after we were in the finance department. They had us sign documents that took a $10,000+ refund that was due back to us from the original extended warranty and apply it as a "down payment" on Volvo #2 without explanation. Obviously, our verbal agreement that was made with Justin and Daniel was without merit. We are shocked and appalled by the behavior of the sales staff at Grubbs Volvo in Grapevine and encourage anyone who may consider purchasing a car at the dealership to bring an attorney or a friend who is knowledgeable in "reading the fine print" with you when making a purchase. Where has honesty and integrity gone? We did not find it at Grubbs Volvo in Grapevine. This is our worst car buying experience in over 40 years of purchasing new vehicles. More